We opened a ticket with tech support and this is what I sent to them.
This is what the is in job details
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info nbjm (pid=8220) starting backup job (jobid=58769) for client splunk-1, policy VMWARE_DEV_DEV, schedule Diff-inc
info nbjm (pid=8220) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=58769, request id:{3867C4B0-23B9-11E4-A63B-0010E020C290})
requesting resource masterserver-2.NBU_CLIENT.MAXJOBS. splunk-1
requesting resource masterserver-2.NBU_POLICY.MAXJOBS.VMWARE_ DEV_DEV
awaiting resource Dedupe_Winmedia01_STU.Waiting for resources.
Reason: Disk media server is not active, Media server: Winmedia01,
Robot Type(Number): NONE(N/A), Media ID: N/A, Drive Name: N/A,
Volume Pool: NetBackup, Storage Unit: Dedupe_Winmedia01_STU, Drive Scan Host: N/A,
Disk Pool: Dedupe_Winmedia01_DP, Disk Volume: PureDiskVolume
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We found this, which you might find interesting.
Under Media and Device Management --> Devices --> Media Servers
Winmedia00 status is set to offline
Winmedia01 status is set to Active for Tape
All other media servers are set to Active for Tape and Disk.
We have a firewall called HBSS or ePolicy. They make changes from time to time that messes stuff up. So what ports do we need to have open in order to connect to the disk pools? The Disk Pools are on a NetApp device.
Are there commands can we run that check for connectivity between the Master server and the media servers or the Disk pools?