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nbuengr2's avatar
nbuengr2
Level 4
10 years ago

Error code 98 upon Media Erase

Hi All,

 

Good Day,

I've encountered this error, after configuring the Tape Autoloader on NBU 7.6.0.3. I use the Device wizard to configure the tape.

So for testing purposes, we've try to Erase a Tape and this error occurs.

Error nbjm(pid=9900) NBU Status: 830, EMM Status: No device are available

error requesting media(tpreq)(98)

I've try checking the tape density, all of them were same, HCART3

Any other resolutions?


Thanks

7.6
Backup and Recovery
NetBackup
Troubleshooting
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    10 years ago
    Can you see the problem? Tape density is DLT instead of HCART3. Add a barcode rule to add new tapes starting with the characters used on barcodes in this robot as hcart3. You will need to delete existing tapes that were added as DLT. You may also want to read up about Media-id Generation rule to add 1st 6 characters of the barcode as media-id rather than the last 6 ( default ).

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  • Marianne's avatar
    Marianne
    Level 6
    10 years ago
    In addition to above commands, please also post this output for one of the tapes that you tried to erase: vmquery -m (media-id ) You can also use robtest to test mount and dismount of tapes.
  • nbuengr2's avatar
    nbuengr2
    Level 4
    10 years ago

    Hi

    Is it in this location?

    C:\Program Files\VERITAS\Volmgr\bin

     

  • Nicolai's avatar
    Nicolai
    Moderator
    10 years ago

    It looke like you configured a robot, but no tape drives was found

    Did tape drive show up in the device configuration wizard ?

  • nbuengr2's avatar
    nbuengr2
    Level 4
    10 years ago

    Hi, here are the output of the commands

    Capture.JPG

    Drive 1 (IBM ULT3580 HH6) is the latest tape autoloader that I configured in netbackup

    Thanks

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago
    We still need vmquery output for one of the tapes that you tried to erase. Please copy the text in command output rather than a screenshot.
  • nbuengr2's avatar
    nbuengr2
    Level 4
    10 years ago

    Hi all,

    here is the output of the vmquery command

    555_0.JPG

    Sorry cant provide the text format

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago
    Can you see the problem? Tape density is DLT instead of HCART3. Add a barcode rule to add new tapes starting with the characters used on barcodes in this robot as hcart3. You will need to delete existing tapes that were added as DLT. You may also want to read up about Media-id Generation rule to add 1st 6 characters of the barcode as media-id rather than the last 6 ( default ).