Forum Discussion

r1's avatar
r1
Level 5
10 years ago

ERROR: file read failed BAR when browsing for restore

I am trying to do a restore for a windows 2008 client and when I launch the client BAR console I see the backups but when clicking one of them to restore , nothing shows up in the contents and i get this error "ERROR: file read failed"

 

I tried FQ names , upgraded the client binraries to match the server verion , restarted NBU , nothing works . In the bpcd log i see the following errors<4> bpcd

exit_bpcd: FTL - BPCD EXIT STATUS 46

11:07:36.383 [8420.6340] <16> process_requests: Server access denied

 

Much appreciate it

Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    10 years ago

    Where is restore initiated from? 
    Client or master?
    Is UAC disabled?

    Please provide screenshots of entire process - from initial screen where you 'Specify NetBackup machines', all the steps up to where the error is seen.

    Ensure bprd log folder exists on the master (under ..netbackup\logs) for troubleshooting.
    Restart NBU after folder is created.

25 Replies

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  • r1's avatar
    r1
    Level 5
    10 years ago

    See attachment for error that i get

  • SymTerry's avatar
    SymTerry
    Level 6
    10 years ago

    Are you also getting "bpcd valid_server: <your master server> is not a master server" or "bpcd valid_server: <your media server> is not a media server"? The "Server access denied" error is what your looking for here. 

    Check the media server name on the client's server list:

    • On Windows clients in the Specify NetBackup Machines and Policy Type dialog box, do the following: Add the server in the Server to use for backups and restores drop-down list. To display this dialog box, start the Backup, Archive, and Restore interface on the client. Then click Specify NetBackup Machines and Policy Type on the Filemenu.

    • On UNIX, Linux, and Macintosh clients, add a SERVER entry in the bp.conf file.

  • r1's avatar
    r1
    Level 5
    10 years ago

    Yes i am seeing that error as well . the correct server name is listed , I even deleted it from the Server entry in the regedit and putthe IP address and Long name and still getting the same error .

  • watsons's avatar
    watsons
    Level 6
    10 years ago

    what is the OS of your master server?

    If it's Unix-based, make sure the client name you have it's case sensitive.

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    Where is restore initiated from? 
    Client or master?
    Is UAC disabled?

    Please provide screenshots of entire process - from initial screen where you 'Specify NetBackup machines', all the steps up to where the error is seen.

    Ensure bprd log folder exists on the master (under ..netbackup\logs) for troubleshooting.
    Restart NBU after folder is created.

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    Cannot be too much of a crisis?

    Users who appear once every 4 years an then just disappear again...

  • r1's avatar
    r1
    Level 5
    10 years ago

    Sorry was way to busy , this is still critical but have not had the time

    - intiated from the cleint

    -UAC is off, see screenshot , this iwindows 2008 server

    - see attached svcreenshots

  • RonCaplinger's avatar
    RonCaplinger
    Level 6
    10 years ago

    Maybe check the Host Properties for the master server to make sure there are no Restore Failover entries referencing a media server that is not also listed as a valid media server on the client? 

    Also check the General Server tab on the master server for a Media Host Override that could be trying to redirect the restore to an invalid media server.

  • r1's avatar
    r1
    Level 5
    10 years ago

    responces

    - No Restore server in the restore faiover tabe under hostproperies

    - Media host override tab has nothing configured

    Thanks