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gkman's avatar
gkman
Level 5
8 years ago

Exchange 2013 GRT Restore fails- need help troubleshooting

Hello, I am trying to restore a few Items of a users calendar back into his mailbox (original location) if I try triggering the restore through the "administration console" from the "backup, arch...
7.7.2
  • Lowell_Palecek's avatar
    Lowell_Palecek
    8 years ago

    Status 5 is the general code for failed restore.  These are changed into 28xx series statuses, where xx depends on the client type. For Exchange, all status 5 results become 2810.

    There is no tar log for an Exchange GRT restore. The restore is performed by nbgre. Just how big did your ncfgre log get? If you look at the last several MB of it, what was it doing at the time of failure? Can you find an error in it?

    At the start of this thread, you said you were trying to restore some calendar items. Then you posted a log snippet that shows Inbox messages being restored. What are you selecting for restore? GRT is a bad way to try to restore an entire mailbox. It's good for restoring a few messages, or a folder or two. For large-scale restores, you should restore the database to an RDB and use Exchange tools to pick what you need out of the RDB.

    If you continue to have troubles, I suggest opening a case with Veritas support. They can help you analyze your NetBackup logs.

     

Lowell_Palecek's avatar
Lowell_Palecek
Level 6
8 years ago

If bpbrm can't send a 1-byte message to bprd, then this isn't an Exchange question. It's why can't my media server talk to my master server?

What has changed in your network from when the restore worked until it didn't work?

Did this bpbrm pid log anything of use before that error? Did it get far enough to start nbfsd and nbgre?

  • gkman's avatar
    gkman
    Level 5
    8 years ago

    Our security team did start going over firewall rules and making massive changes.
    it could very well be something there, however since only this specific restore job didn't work (other restore jobs and backups work) I didn't think it had much to do with them. 

    what port numbers should I check?

      • gkman's avatar
        gkman
        Level 5
        8 years ago

        Hi again.

        sorry for the late reply- I had a few urgent matters to see to and this restore problem got pushed aside.

        I have yet to determined the reason for this issue- as it turns out it is not a firewall problem.
        I had tried performing now a new restore. the restore job managed to restore 2 emails (out of 4) when it got stuck (the job is still running but with no progress).

        the restore job (in the master server management java GUI BAR section ) showing:

         

        Progress log filename : C:\Program Files\Veritas\netbackup\logs\user_ops\DOM\rinata\logs\jbp19AA.tmp.log Restore Job Id=1452702
Restore started 01/16/2017 10:27:42
10:38:54 (1452703.001) UTF - \\DAG01\Microsoft Information Store\DB30\Database\Restore Mailbox [RestoreMailbox]\Top of Information Store\Inbox\RE: ׳�׳“׳™׳” ׳’׳•׳¨׳� ׳�׳�׳� 283 <00000000c630a0b878920e4fb1aa0e60e6cc65550700ff25bdddba8f294d969563a5e43a81ef000000a3a95400009473fbba39ae674689dfcc8c79d90e2c0000da8de7ba0000>
10:38:54 (1452703.001) TAR - \\dag01\Microsoft Information Store\DB01\Database\׳�׳�׳•׳™׳�׳� ׳¨׳™׳ ׳× - AMOYAL RINAT [Rinata]\Top of Information Store\Inbox\RE: ׳�׳“׳™׳” ׳’׳•׳¨׳� ׳�׳�׳� 283 <00000000c630a0b878920e4fb1aa0e60e6cc65550700ff25bdddba8f294d969563a5e43a81ef000000a3a95400009473fbba39ae674689dfcc8c79d90e2c0000da8de7d00000>
10:38:54 (1452703.001) MNR - The file was renamed to the following:
10:38:54 (1452703.001) UTF - \\DAG01\Microsoft Information Store\DB30\Database\Restore Mailbox [RestoreMailbox]\Top of Information Store\Inbox\RE: ׳�׳“׳™׳” ׳’׳•׳¨׳� ׳�׳�׳� 283 <00000000c630a0b878920e4fb1aa0e60e6cc65550700ff25bdddba8f294d969563a5e43a81ef000000a3a95400009473fbba39ae674689dfcc8c79d90e2c0000da8de7d00000>
10:38:54 (1452703.001) TAR - \\dag01\Microsoft Information Store\DB01\Database\׳�׳�׳•׳™׳�׳� ׳¨׳™׳ ׳× - AMOYAL RINAT [Rinata]\Top of Information Store\Inbox\ERROR_VNX5400 <00000000c630a0b878920e4fb1aa0e60e6cc65550700ff25bdddba8f294d969563a5e43a81ef000000a3a95400009473fbba39ae674689dfcc8c79d90e2c0000da8de7fc0000>
10:38:54 (1452703.001) MNR - The file was renamed to the following:
10:38:54 (1452703.001) UTF - \\DAG01\Microsoft Information Store\DB30\Database\Restore Mailbox [RestoreMailbox]\Top of Information Store\Inbox\ERROR_VNX5400 <00000000c630a0b878920e4fb1aa0e60e6cc65550700ff25bdddba8f294d969563a5e43a81ef000000a3a95400009473fbba39ae674689dfcc8c79d90e2c0000da8de7fc0000>
10:38:55 (1452703.001) TAR - \\dag01\Microsoft Information Store\DB01\Database\׳�׳�׳•׳™׳�׳� ׳¨׳™׳ ׳× - AMOYAL RINAT [Rinata]\Top of Information Store\Inbox\ATLAS: Logical Disk: Disk space on C (%) is low <00000000c630a0b878920e4fb1aa0e60e6cc65550700ff25bdddba8f294d969563a5e43a81ef000000a3a95400009473fbba39ae674689dfcc8c79d90e2c0000da8de8020000>
10:38:55 (1452703.001) MNR - The file was renamed to the following:
10:38:55 (1452703.001) UTF - \\DAG01\Microsoft Information Store\DB30\Database\Restore Mailbox [RestoreMailbox]\Top of Information Store\Inbox\ATLAS: Logical Disk: Disk space on C (%) is low <00000000c630a0b878920e4fb1aa0e60e6cc65550700ff25bdddba8f294d969563a5e43a81ef000000a3a95400009473fbba39ae674689dfcc8c79d90e2c0000da8de8020000>
10:38:55 (1452703.001) MNR - error writing file: %1

         

        the log seems to be is referring to a folder names ATLAS- but there is no such folder in neither the source or the destination mailboxes. also disk C: is referring to which server? 

        I am still unclear on how to troubleshoot this. in what logs should I even look in?

        thanks for the help