Forum Discussion

sdo's avatar
sdo
Moderator
9 years ago

Failed to install NetBackup Client v7.6.1 on MacOSX 10.11 El Capitan

Has anyone found a way around this?

xxxx-mbpro:NetBackup_7.6.1_CLIENTS1 root# ./install 

Symantec Installation Script
Copyright 1993 - 2014 Symantec Corporation, All Rights Reserved.

    Installing NetBackup Client Software

Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on
the installation media before proceeding.  The agreement includes
details on the NetBackup Product Improvement Program.
For NetBackup installation and upgrade information specific to your
platform and to find out if your installed EEBs or hot fixes are
contained in this release, check out the Symantec Operations Readiness
Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB
Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y

Checking for required system conditions...
Checking for recommended system conditions...
ok nb_761_hotfix_auditor: No potential for regression of hotfixes or EEBs was detected.

Do you want to install the NetBackup client software for this client? [y,n] (y) y

This package will install MACINTOSH/MacOSX10.6 client.
This package will install NetBackup client 7.6.1.

Enter the name of the NetBackup master server : yyyy

Would you like to use "xxxx-mbpro.local" as the configured
name of the NetBackup client? [y,n] (y) n

Enter the name of this NetBackup client : xxxx-mbpro

Client binaries are located in /Users/xxxx/Temp/a/NetBackup_7.6.1_CLIENTS1/NBClients/anb/Clients/usr/openv/netbackup/client/MACINTOSH/MacOSX10.6.
Saving client binaries for MACINTOSH/MacOSX10.6.
mkdir: /usr/openv: Operation not permitted
chmod: /usr/openv: No such file or directory
chgrp: /usr/openv: No such file or directory
mkdir: /usr/openv: No such file or directory
chmod: /usr/openv/pack: No such file or directory
chgrp: /usr/openv/pack: No such file or directory
mkdir: /usr/openv/pack: No such file or directory
chmod: /usr/openv/pack/NB_CLT_7.6.1: No such file or directory
chgrp: /usr/openv/pack/NB_CLT_7.6.1: No such file or directory
mkdir: /usr/openv/pack/NB_CLT_7.6.1: No such file or directory
chmod: /usr/openv/pack/NB_CLT_7.6.1/save: No such file or directory
chgrp: /usr/openv/pack/NB_CLT_7.6.1/save: No such file or directory

tar: Failed to open '/usr/openv/pack/NB_CLT_7.6.1/save/NB_CLT_7.6.1.102015_203229.tar'

ERROR:   tar failed.  Aborting...
ERROR:   Saving client binaries for MACINTOSH/MacOSX10.6 failed.
         Aborting ...
ERROR:   A failure was detected running
         /Users/xxxx/Temp/a/NetBackup_7.6.1_CLIENTS1/NBClients/anb/Clients/usr/op
         env/netbackup/client/MACINTOSH/MacOSX10.6/cp_to_client yyyy xxxx-mbpro /tmp/in
         stall_trace.15795 

File /tmp/install_trace.15795 contains a trace of this install.
That file can be deleted after you are sure the install was successful.
7.6
Backup and Recovery
Installing
Mac OSX
NetBackup
  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    9 years ago

    http://digitizor.com/2015/10/01/fix-homebrew-permissions-osx-el-capitan/

     

    Should work :)

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  • sdo's avatar
    sdo
    Moderator
    9 years ago

    I found the same page, but you replied before I completed my testing, so you win the points!

    From that page, I did the following which worked, and I now have a backup running...

    .

    1) Restart OSX into recovery mode.

    2) When booted into recovery mode start Terminal, and enter:

    csrutil disable

    3) Reboot normally.

    4) When back in normal OSX, start Terminal and enter commands:

    sudo su -
cd /usr
mkdir openv
chown root:sys openv
chmod 775 openv

    4) Reboot into recovery mode again.

    5) When in recovery mode, start Terminal and enter:

    csrutil enable

    6) Reboot back in to normal OSX.

    7) Install NetBackup Client as you normally would via root.

    8) Run your usual bptestbpcd and/or test backups.

    • rblaas's avatar
      rblaas
      Level 3
      8 years ago

      I must say that this is really just a workaround!!! and not a FIX!

      Veritas should make the installation go to a non SIP protected folder like /usr/local/openv . 

       

      Hope veritas will make a new installer soon.. 

       Also this is a message from more than a year ago!! Come on!! Veritas!!! you need to keep up with the technology!!!

      • sdo's avatar
        sdo
        Moderator
        8 years ago

        FYI - NetBackup Client support for "Mac OSX" has been deprecated / EOL'd.

        And I doubt that Veritas will add support for the lastest/current edition of OS named Sierra, aka "macOS".

  • sdo's avatar
    sdo
    Moderator
    9 years ago

    And it would appear that the NetBackup installation script has changed the perms on the openv folder anyway:

    hostname:usr root# ls -lash
total 8
...
0 drwxr-xr-x    16 root  kmem    544B Oct 20 21:18 openv

    ...and so in the steps above, perhaps the chown and chmod instructions should be:

    4) When back in normal OSX start Terminal and enter the commands:

    sudo su -
cd /usr
mkdir openv
chown root:kmem openv
chmod 755 openv
  • sdo's avatar
    sdo
    Moderator
    9 years ago

    The install above was done whilst running as root!

    .

    And this fails too!

    xxxx-mbpro:tmp root# cd /usr
xxxx-mbpro:usr root# id
uid=0(root) gid=0(wheel)
groups=0(wheel),1(daemon),2(kmem),3(sys),...etc....
xxxx-mbpro:usr root# mkdir openv
mkdir: openv: Operation not permitted

    ...so it's definitely an OS issue.

    Just wondering whether, and hoping that, someone has worked out what to do... and is willing to share their workaround?

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    9 years ago

    http://digitizor.com/2015/10/01/fix-homebrew-permissions-osx-el-capitan/

     

    Should work :)

  • CRZ's avatar
    CRZ
    Level 6
    9 years ago

    I should caution you that this is pretty unsupported...

     

    ...albeit pretty clever.  ;-)