Forum Discussion

vnroot's avatar
vnroot
Level 4
11 years ago

file read failed(13)

Hello,   Does anyone have a solutin about this issue?   02/07/2014 05:10:58 - Info nbjm(pid=21492) starting backup job (jobid=9093) for client JSS-DATA-S2, policy LD5_JSS_FILES_A, schedul...
7.6
Backing Up
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    11 years ago

    Sure the client NBU version is up to date (7.6.0.1 or 7.6.0.2)?

    I have seen instances in the past where a similar issue was resolved with NBU patching (but that was back in NBU 6.5.x days).

    Another possibility is AntiVirus or other security software killing NBU processes.
    See http://www.symantec.com/docs/TECH56658 

    Because this seems to be the only client that is affected, you need to speak to system owners to find out what is different.
    Has NBU backup ever worked on this system?
    If so, when did it stop working?
    What has changed?

jmontagu's avatar
jmontagu
Level 4
10 years ago

Have previous backups to this client been successful? If so, there is the possibility of a DNS error.

When a bpbkar is started the client does a reverse lookup on the master server to authenticate. If the reverse lookup fails the client terminates the connection. To verify reverse lookup run the following commands from the client.

 

1.Install Path\Program Files\Veritas\Netbackup\bin > bpclntcmd -pn

This command will query the Master server and ask Who Am I.

   The Output should return the client's correct name and ip address

 

2.Install Path\Program Files\Veritas\Netbackup\bin > bpclntcmd -ip <ip address of master server>

  This command will do a reverse lookup on the master

To circumvent DNS Errors Symantec recommends the use of /etc/hosts files for host name resolution

 

 

  • R0shan's avatar
    R0shan
    Level 1
    4 years ago

    create new policy .. it will work.