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Jecintha's avatar
Jecintha
Level 4
12 years ago

Flash Backup Failing With Status Code 14

Hello, We have Netbackup 7.5 configured on a Win 2008 R2, 64 bit OS Server.  Flash Backup for a server with Win 2008 64 bit OS server has been failing for the past couple of days.  Please help with...
  • Marianne's avatar
    12 years ago

    Critical bpbrm(pid=8504) from client ICCPIMDB01: FTL - socket write failed 
    Critical bpbrm(pid=8504) from client ICCPIMDB01: FTL - tar file write error (14) 
    Critical bpbrm(pid=8504) unexpected termination of client ICCPIMDB01 

    If this was working previously, it means that 'something' has happened on the client in the meantime to break it.

    Have you tried to do a 'normal' MS-Windows backup of a folder just to see if the problem is only seen with FlashBackup or with all backups?

    A couple of things to check as per the Status Code Guide:

    * Make sure that routers, bridges, and other network devices are all at "full" duplex.

    * Use a "sniffer" program to determine the number of packets being rejected or re-requested.
    * On Windows systems, the client bpbkar log may contain a 10054 Connection Reset Error (usually indicates a hardware error). Somewhere between the NetBackup client and server, the connection was reset. When NetBackup receives this error, it cannot continue the backup. This error has been attributed to the following:
    * A hiccup in the network.
    * A bad network interface card on a NetBackup client.
    * A bad network interface card on the NetBackup server.
    * Faulty routers.
    * Any other applications that interfere with NetBackup connections.
     
     
    To find out if anything was actually written before the backup failed, ensure that all of the following log folders exist:
    on media server: bpbrm and bptm
    on client: bpbkar