Nene
9 years agoLevel 6
Get missing Netbackup Serial number from Server
Hello Support,
I need help with getting the serial number for netbackup server.
A friend needs help as the license certificate is missing and a renewal is required.
Your urgent help will be ...
- 9 years ago
You can forward the email that the client has sent you.
It needs to be email from a manager with title/designation, email address and company name in the signature.This email can be 'short and sweet'. Something like:
I herby give Nene at Reseller X permission to request IBR for MyCompany from Veritas Customer Care.
The request should include all possible names for the Client, e.g. MyCompany, MyCompany.com, My Company, MyCompany (PTY) Ltd, etc.
Customer Care knows what an IBR is.
They will send you a spreadsheet with all relevant info.You may want to request IBR that includes License Keys.
(Serial number is included by default)