Forum Discussion

Nene's avatar
Nene
Level 6
9 years ago

Get missing Netbackup Serial number from Server

Hello Support, I need help with getting the serial number for netbackup server. A friend needs help as the license certificate is missing and a renewal is required. Your urgent help will be ...
7.5
Backup and Recovery
Licensing
NetBackup
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    9 years ago

    You can forward the email that the client has sent you.
    It needs to be email from a manager with title/designation, email address and company name in the signature.

    This email can be 'short and sweet'. Something like:

    I herby give Nene at  Reseller X  permission to request IBR for MyCompany from Veritas Customer Care.

    The request should include all possible names for the Client, e.g. MyCompany, MyCompany.com, My Company,  MyCompany (PTY) Ltd, etc.

    Customer Care knows what an IBR is.
    They will send you a spreadsheet with all relevant info.

    You may want to request IBR that includes License Keys.
    (Serial number is included by default)

Nene's avatar
Nene
Level 6
9 years ago

Hi David,

The problem is we do not have such information.

The contact started working a while back and does not have any detail of the NBU certificate.

Another partner was handling the sales when he came in. He has no info whats so ever. only the license details on the server.

His request for a renewal/upgrade of the existing NBU 7.0 brought us in.

We thought a webex would be easy from veritas to get the IBR done.

It has not been easy.

We just got the veritas technical contact in our region to see what can be done.