Forum Discussion

jkeinds's avatar
jkeinds
Level 3
7 years ago

Image import is getting failed with 191

Dear all, I am getting error in image import on NBU. Please help in. /usr/openv/netbackup/logs/bpdbm/ 23:54:45.058 [29105] <2> Orb::init: caching EndpointSelectorFactory(Orb.cpp:1017) 23:54:45....
8
Linux
  • Marianne's avatar
    Marianne
    7 years ago

    Please let us know what type of 'disk storage'.
    The disk pool name R_LSU1 makes me think that this might be an OST Appliance. Is my assumption correct?
    If so, what make/model/plugin version?
    Have you followed the manufacturer's documentation to configure AIR?

    Have you tested this disk pool / Storage Unit as backup target at the remote site? (Even if only a small test backup.)
    Is it functioning correctly?

    Please increase bpdm logging level - level 0 log does not give enough info.

    Also - PLEASE syncronize the time and Timezone between NBU servers and Storage servers. This much of a time difference is NOT good!

    Master NBU: Thu Jun 28 21:30:45 IST 2018
    Replica NBU: Thu Jun 28 21:26:03 IST 2018
    Master Storage: Thu Jun 28 06:56:45 GMT 2018
    Replica Storage: Thu Jun 28 07:04:39 GMT 2018

    PS:
    NBU connectivity to Storage Server is more than just a ping.... 

Marianne's avatar
Marianne
Level 6

What is the date and time on the source master server?

The timestamp (1530123623) seems to be ahead of the actual current time  - 1530099954.

The destination/import master server cannot import an image before the image time has been reached.

Please check that date/time setting is syncronized on the 2 masters. 

 

jkeinds's avatar
jkeinds
Level 3
7 years ago

Master NBU: Thu Jun 28 21:30:45 IST 2018
Replica NBU: Thu Jun 28 21:26:03 IST 2018
Master Storage: Thu Jun 28 06:56:45 GMT 2018
Replica Storage: Thu Jun 28 07:04:39 GMT 2018

  • Marianne's avatar
    Marianne
    Level 6
    7 years ago

    Next to investigate are these errors:

    23:54:45.393 [29105] <2> bp_sts_get_lsu: entry R_LSU1
    23:54:45.399 [29105] <32> bp_sts_get_filesize: sts_open_image failed: error 2060046
    23:54:45.400 [29105] <32> setup_fragment_for_im_read: could not obtain file size for jpvm051_1530123623_C1_IM, status: 2060046

    Do you have bptm and bpdm logs on the remote media server? 

    Is this the only image that does not import?
    Are other images replicating and importing successfully?

    What type of storage are you using at the 2 sites? 

    • jkeinds's avatar
      jkeinds
      Level 3
      7 years ago

      I have those logs.


      /usr/openv/netbackup/logs/bptm/
      21:22:26.420 [25196] <2> bptm: INITIATING (VERBOSE = 0): -rptdrv -jobid -1530128662 -jm
      21:22:26.420 [25196] <2> main: Sending [EXIT STATUS 0] to NBJM
      21:22:26.421 [25196] <2> bptm: EXITING with status 0 <----------

      /usr/openv/netbackup/logs/bpdm/
      21:23:24.385 [25269] <2> Orb::init: caching EndpointSelectorFactory(Orb.cpp:1017)
      21:23:24.385 [25269] <2> Orb::setOrbConnectTimeout: timeout seconds: 60(Orb.cpp:1368)
      21:23:24.385 [25269] <2> Orb::setOrbRequestTimeout: timeout seconds: 1800(Orb.cpp:1377)
      21:23:24.727 [25269] <2> bp_sts_get_lsu: entry R_LSU1
      21:23:24.737 [25269] <32> bp_sts_get_filesize: sts_open_image failed: error 2060046
      21:23:24.737 [25269] <32> setup_fragment_for_im_read: could not obtain file size for jpvm051_1530200970_C1_IM, status: 2060046
      21:23:24.740 [25269] <2> job_monitoring_exex: ACK disconnect
      21:23:24.740 [25269] <2> job_disconnect: Disconnected
      21:23:24.740 [25269] <2> sanunmount: NOP: MEDIA_DONE 0 9 0 @aaaae 4 0 {633F1746-7AEB-11E8-A170-5F237F1C6A71}
      21:23:24.740 [25269] <2> bpdm: EXITING with status 228
      21:23:24.740 [25269] <2> bp_sts_close_server: STS session not initialized

      None of images being imported.

      We are using disk based storage at 2 sites.

      • Marianne's avatar
        Marianne
        Level 6
        7 years ago

        Please let us know what type of 'disk storage'.
        The disk pool name R_LSU1 makes me think that this might be an OST Appliance. Is my assumption correct?
        If so, what make/model/plugin version?
        Have you followed the manufacturer's documentation to configure AIR?

        Have you tested this disk pool / Storage Unit as backup target at the remote site? (Even if only a small test backup.)
        Is it functioning correctly?

        Please increase bpdm logging level - level 0 log does not give enough info.

        Also - PLEASE syncronize the time and Timezone between NBU servers and Storage servers. This much of a time difference is NOT good!

        Master NBU: Thu Jun 28 21:30:45 IST 2018
        Replica NBU: Thu Jun 28 21:26:03 IST 2018
        Master Storage: Thu Jun 28 06:56:45 GMT 2018
        Replica Storage: Thu Jun 28 07:04:39 GMT 2018

        PS:
        NBU connectivity to Storage Server is more than just a ping....