Forum Discussion

Ihqbal's avatar
Ihqbal
Level 3
8 years ago

Installation Hang

Hi everyone,

I just want to install media server on Solaris sparc 64. 

but no process, and i already left it for a night, and still no process:

root@asabridb02 # ./install

Symantec Installation Script
Copyright 1993 - 2013 Symantec Corporation, All Rights Reserved.

Installing NetBackup Server Software

Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on
the installation media before proceeding. The agreement includes
details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your
platform and to find out if your installed EEBs or hot fixes are
contained in this release, check out the Symantec Operations Readiness
Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB
Release Auditor, respectively, at https://sort.symantec.com/netbackup.

ATTENTION! To help ensure a successful upgrade to NetBackup 7.6.0.1,
please visit the NetBackup 7.x Upgrade Portal:
http://www.symantec.com/docs/TECH74584.

Do you wish to continue? [y,n] (y) y

NetBackup installs to the running root environment, by default.

Are you installing to the running root environment? [y,n] (y) y

Participate in the NetBackup Product Improvement Program? [y,n] (y)

^C

File /tmp/install_trace.28099 contains a trace of this install.
root@asabridb02 #

There is no error message and nothing else we can do,

does anyone know about this?

i already follow this step https://www.veritas.com/support/en_US/article.000019662 and still no progress.

need help, because i can't open ticket due to EOS.

 

thank you

7.6
Solaris
  • Ihqbal's avatar
    Ihqbal
    8 years ago

    Hello All,

    THanks for your help,

    seems like it's error comes from Operating System,  we need to fix some kernel and still can't install.

    and we move to another machne, and it's success to install.

    so we move the media server to another machine.


    Thanks, 

  • Tousif's avatar
    Tousif
    Level 6
    8 years ago

    Hello,

     

    Participate in the NetBackup Product Improvement Program? [y,n] (y)

    Its default behaviour, If you press enter or type Y it will try to connect to Veritas site. Its NBU telemetry, product improvement program.

    Its required Internet connection on that server. If you are not interested in this program you can type 'n' and press enter. It will ignore the this option and continue the installation.

    Kindly do not kill or cancel the install, if there is any issue in installation it will drop to prompt with error.

    Regards,

  • Ihqbal's avatar
    Ihqbal
    Level 3
    8 years ago

    Hello All,

    THanks for your help,

    seems like it's error comes from Operating System,  we need to fix some kernel and still can't install.

    and we move to another machne, and it's success to install.

    so we move the media server to another machine.


    Thanks, 

  • Marianne's avatar
    Marianne
    Level 6
    8 years ago
    Have you tried to answer n here?

    Participate in the NetBackup Product Improvement Program? [y,n]
  • Ihqbal's avatar
    Ihqbal
    Level 3
    8 years ago

    HI All,

    i already follow your step.

    I already answer "n" and still no process.

    but, how long that this step usually take time?

    is it will immediately run after i answer n ?

     

    Thanks 

    • Tousif's avatar
      Tousif
      Level 6
      8 years ago

      Hello,

       

      The 'n' also take some time but less than 'y' option :)

      Please don't kill installation. If any issue we will get error so according to error we will troubleshoot.

      Without error it become very difficult for us to troubleshoot.

      Regards,

      • Michael_G_Ander's avatar
        Michael_G_Ander
        Level 6
        8 years ago

        There was a similar issue on AIX, where the problem had to do with the libraries used if I remember correctly.

  • Tousif's avatar
    Tousif
    Level 6
    8 years ago

    Hello,

     

    Just to confirmed, Any update on installation.

    If any suggestion helped you to resolve the issue then marked as solution. If not then please share your solution to help other. :)

    Regards,