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jwallen21's avatar
jwallen21
Level 4
13 years ago

Master server services wont start back up.

Windows 2008 not r2 master server running on 7.01 right now and have a 2008r2 media server. Has anyone had the issue where the enterprise media manager service and Database manager wont start. A coup...
  • mph999's avatar
    13 years ago

    Forget a repair install.

    In fairness to wr, it was an excellent idea, but now we see the errors,  I don't think it will help.

    There is something wrong with the database.  There are two 'repair' options that I would try, they will either work, or they will not - but will not cause ay further issues.

    1.  Force the DB to start with a new transactions log 

    2.  Use nbdb_admin to rebuild the DB (default passwd is nbusql but don't tell anyone)

    If these don't work, they I'd probably just go for a Catalog recovery .

    Last time I saw one of these, I spent hours tracing through the DB tables (nbdb_unload) only to find out I was going in circles - rebuilt the DB and job was a good 'un.

    I'd stop NBU run nbdb_admin and use this to start just the NBU database (NOT the NBU services), I'd then run a full validate on it and see if it errors.  (Oh, with NBU down and before you start the DB, make a copy of ..db\data ).

    Ahh, you are on windows, the program you run is a bit different ...

    http://www.symantec.com/docs/TECH126758   -theory the same.

    To create the new transaction log ...

    http://www.symantec.com/docs/TECH61635

    If you do end up going for a catalog recovery, I recommend going for a Full recovery (evertything). If you go for a partial recovery you MUST run an NBCC afterwards BEFORE you run ANY backups.  As I do not know the history here this is  safe guard to prevent data loss.  

    Regards,

    Martin