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nzog86's avatar
nzog86
Level 3
2 years ago

VMware virtual machine backup fails with status code 6 : User Backup failed

Morning all, Need help for backup failure of my vmware virtual machines with the error code 6 User backup failed. Below, the detailed status logs: 18 janv. 2023 08:12:13 - Info bpbrm (pid=332147) ...
nzog86's avatar
nzog86
Level 3
2 years ago

VxMS logs

01/18/2023 09:27:54 : FSOLogCallback:RvpFsoFileSystemMgr.cpp:94 <ERROR> : Initialize: Invalid superblock header
01/18/2023 09:27:54 : FSOLogCallback:RvpFsoFileSystemMgr.cpp:94 <ERROR> : Initialize: Invalid superblock header
01/18/2023 09:27:54 : FSOLogCallback:RvpFsoFileSystemMgr.cpp:94 <ERROR> : Initialize: Invalid superblock header

01/18/2023 09:27:54 : FSOLogCallback:RvpFsoFileSystemMgr.cpp:94 <ERROR> : Initialize: Invalid superblock header
01/18/2023 09:27:54 : FSOLogCallback:RvpFsoFileSystemMgr.cpp:94 <ERROR> : Initialize: Invalid superblock header
01/18/2023 09:27:54 : FSOLogCallback:RvpFsoFileSystemMgr.cpp:94 <ERROR> : Initialize: Invalid superblock header
01/18/2023 09:27:54 : FSOLogCallback:RvpFsoFileSystemMgr.cpp:94 <ERROR> : Initialize: Invalid superblock header
01/18/2023 09:27:54 : FSOLogCallback:RvpFsoFileSystemMgr.cpp:94 <ERROR> : Initialize: Invalid superblock header
01/18/2023 09:27:54 : vdGetMetaData:VixInterface.cpp:1086 <ERROR> : Error 16052 in reading metadata for the virtual disk
01/18/2023 09:27:54 : getMetaData:VixFile.h:434 <ERROR> : g_vixInterface->vdGetMetaData returned error 6

  • davidmoline's avatar
    davidmoline
    Level 6
    2 years ago

    Hi nzog86 

    What is the OS of the VM and what file system type of the VM being backed up. Have you checked that it is supported by granualr recovery? 

    For instance btrfs is not supported. 

    To resolve if this is the case run the policy with these VM optimisations unchecked:

    1. File Level Recovery,
    2. Exclude Swap and Paging Files
    3. Exclude Deleted Blocks

    Cheers
    David