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Emanuele_Pola's avatar
Emanuele_Pola
Level 3
17 years ago

NBU 6.5, VMware intergration, Failed to get VM Server Info List.

Hi @ all,
 i've  installed  the NetBackup 6.5 (master+media), i'va also installed on it the vmware VCB 1.0.3 framework because it
is my vmvare proxy. I've installed the enterprise client license, configured who is the vmware proxy, and who is the
vmware virtual center with the correct user / password.
The Virtual center verision is 2.0.2, the version of my 4 esx server is 3.0.2.

When i try to schedule (using snapshot wizard) a vmware backup the configuration failed to get the list of virtual
machine from virtual center with status "Failed to get VM Server List".
Into virtual center log i can seed "User xxx log-in" and after 10/15 sec "User xxx log-out".
If i try to delete the virtual center host form netbackup account config and enter one of my esx server it works and
show me the vm machine working on it.

Any idea what could be wrong?

Best regards
7.1.x and Earlier
Backup and Recovery
NetBackup

22 Replies

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  • Mindaugas_Lauci's avatar
    Mindaugas_Lauci
    Level 5
    17 years ago
    Hi,
     
    I had same issue and contacted Symantec support. They know this issue exists and it will be corrected in only 6.5.1 release.
     
    You can add / remove clients using bpplcliens
     
     
  • Emanuele_Pola's avatar
    Emanuele_Pola
    Level 3
    17 years ago
    Hello,
     
    thanks for the answer. I've just open a tiket for this issue.
     
    Regards
     
    Emanuele
  • Stumpr2's avatar
    Stumpr2
    Level 6
    17 years ago
    Please post the solution when you get it from symantec support.
    thanks.
     
     
  • CSguy's avatar
    CSguy
    Level 2
    17 years ago
    Try Increasing the GUI Connect Timeout to 300 Seconds I have seen this work.

    1. Click view
    2. Click options
    3. Change gui connect timeout to 300  seconds
    4. retry vmware server list operation

  • Mindaugas_Lauci's avatar
    Mindaugas_Lauci
    Level 5
    17 years ago
    I had ticket open with support. And they didn't provide any solution. They just told me that it will be resolved in next release only.
     
     
  • Emanuele_Pola's avatar
    Emanuele_Pola
    Level 3
    17 years ago
    I had a tiket too, yesterday they told me to increase gui timeout to 300 .. didn't work, today they told me to increase to 420.
     
    This evening i'll do the tests and let you know if is working.
     
    Regards
  • Emanuele_Pola's avatar
    Emanuele_Pola
    Level 3
    17 years ago
     
    Hi,
    this afternoon tech guys told me to increase gui timeout to 400.
    It didn't work, after that i try to increase it to 500 ("bpdown" and "bpup") and finally it work.
    With 500 of timeout i'm able to query my vm machine into virtualcenter and add it to the policy.
    Just after close the policy and wait untill the autocheck feature finish i've tried to reopen the policy and add anothe vm machine, it didin't work and say me "failed to get vm ..".
    Close nbu gui, reopen it and retry and it work.
    I was able to reproduce this error 4 times.
    Any suggestion?
  • Mindaugas_Lauci's avatar
    Mindaugas_Lauci
    Level 5
    17 years ago
    I have only one suggestion.. Wait till they fix an issue. :D
     
    Meanwhile you can use bpplclient command.