Forum Discussion

Tabriz's avatar
Tabriz
Level 5
3 years ago

NBU Client software problem

Dear Community,

There is a problem related to NBU Administration Console. when l click the eject volumes from Robot the Software is forzes. What could be the problem related to? The Quantum i40 library is working. Need to restart NBU Appliance Master

 

Best regards,

 

Tabriz

 

  • Tabriz's avatar
    Tabriz
    3 years ago

    Dear X2,

     

    Thank you for your response !

    This problem related to Tape Driver. in Tape Library.

    After restart, The i40 Quantum tape library this issued was resolved.

     

    Thank all community.

     

2 Replies

Sort By
  • X2's avatar
    X2
    Moderator
    3 years ago

    I would start by testing to eject a tape using the library's GUI (this makes sure library is not causing the problem). If that works, next would be to run robtest commands from the control host and try to eject the tape (this tells that communication and scsi commands from control host work with the library). Only after these options are working, I would start at GUI logs when ejecting the tape.

     

  • Tabriz's avatar
    Tabriz
    Level 5
    3 years ago

    Dear X2,

     

    Thank you for your response !

    This problem related to Tape Driver. in Tape Library.

    After restart, The i40 Quantum tape library this issued was resolved.

     

    Thank all community.