Forum Discussion

cnx_anup's avatar
cnx_anup
Level 4
10 years ago

NDMP backup failure

Can somebody through light on how to troubleshoot for the log below : Error logs, ======== 7/15/2015 2:54:34 PM - mounting XXXXX 7/15/2015 2:55:20 PM - Info bptm(pid=26144) media id XXXXX...
7.6
Backup and Recovery
NetBackup
Troubleshooting
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    10 years ago

    You will need logs on the media server to try and find the reason for the failure.

    We can see that the backup had already written quite a bit of data when it seemed to get hung on an image thumbnail!

    7/15/2015 2:56:28 PM - begin writing
    7/15/2015 8:16:18 PM - Error bpbrm(pid=27544) db_FLISTsend failed: file read failed (13)       
    7/15/2015 8:16:18 PM - Error ndmpagent(pid=25552) write socket err 10054 (An existing connection was forcibly closed by the remote host.
    .)
    7/15/2015 8:16:18 PM - Error ndmpagent(pid=25552) FH send to BRM failed - Ddi - 0 0 0 0 4701543 0 0 9 13680367 Thumbs.db
    7/15/2015 8:16:18 PM - Error ndmpagent(pid=25552) NDMP backup failed, path = /root_vdm_1/FS_XXXXXXXX_01/MPFS_XXXXXXXX_01/FS01_QTR010       

    Logs needed:

    ndmpagent 
    bpbrm and bptm (at logging level of 3 minimum)

    nbdmpagent will hopefully give more info about the file/folder where backup is getting stuck.

    bptm will tell us up to when data was received from the filer.

    bpbrm will show when last metadata was received and the failure was actually a timeout because no data was received from the filer.

    In the meantime, change Client Read Timeout on the media server to 1800 (30 minutes).

Marianne's avatar
Marianne
Level 6
10 years ago
Please always add information about the environment - posting only Activity Monitor details does not help to understand the bigger picture. Is NAS filer backing up itself to local tape drives or is filer bacķed up across the network to a media server?