Forum Discussion

KeithADM's avatar
KeithADM
Level 2
13 years ago

NetBackup 6.5.5, "Needs Cleaning" comment removal?

I'm running NetBackup 6.5.5 on Windows Server 2003 with an ADIC Scalar 24, one robot and two IBM Ultrium TD3 drives. When I try to run a backup job the job gets stuck at "mounting" and never gets past that. I see that both drives have a comment of, "Needs Cleaning." I have run the following commands...

C:\Program Files\Veritas\Volmgr\bin>tpclean -L
C:\Program Files\Veritas\Volmgr\bin>tpclean -M IBM.ULTRIUM-TD3.000
C:\Program Files\Veritas\Volmgr\bin>tpclean -M IBM.ULTRIUM-TD3.001

...and the drive comment is removed. But, when I try to restart a backup job manually the job gets stuck at "mounting" again and the "Needs Cleaning" comment comes back. I inherited this position and the guy before me didn't have any cleaning tapes (I've got some on order) but until they arrive is there any way to get the backups to run?

7.1.x and Earlier
Backing Up
Backup and Recovery
NetBackup
Troubleshooting

4 Replies

Sort By
  • Jed_Gresham's avatar
    Jed_Gresham
    Level 4
    13 years ago

    There are a couple of levels of cleaning messages a tape drive might return: One is "you might wanna clean me, but I'll keep working", the other is, "I will not continue to operate unless I get a cleaning".  

     

    Unfortunately it looks like you've got the second one.  You have to clean the drives.

  • KeithADM's avatar
    KeithADM
    Level 2
    13 years ago

    Okay. I've got some cleaning tapes being delivered today so I'll give that a shot. Is there a document that details the process? This is my first time importing cleaning tapes in NetBackup.

  • Jed_Gresham's avatar
    Jed_Gresham
    Level 4
    13 years ago

    If you have barcodes you should setup a barcode rule to identify cleaning media.  There are several articles that go over this process.  I'm not sure about the details of your environment so I'll list some that might be helpful below.

     

    http://www.symantec.com/business/support/index?page=content&id=TECH37409

    DOCUMENTATION: How to set up automatic tape cleaning in NetBackup Enterprise Server

     

    http://www.symantec.com/business/support/index?page=content&id=TECH164472

    How to setup cleaning tapes using the NetBackup Administration Console and Barcode Rules

     

    http://www.symantec.com/business/support/index?page=content&id=TECH36700

    DOCUMENTATION: How to set up a barcode rule for cleaning tapes

     

    • omejacker's avatar
      omejacker
      Level 0
      7 years ago

      Klondike also a type of patience game actually it is better name as the family of the patience game to visit it click here to get the goal https://gamesdro.com/klondike-solitaire really this is becoming so famous at this time.Klondike is played with 52-cards deck without jokers.I also like this and play everyday. Thanks for the game.