Ask your VERITAS support Engineering about Etrack 3931817.
Thanks eduncan I have replied to the case email to Veritas support as the link from the support site is being redirected to "
FWIW, Mr. Duncan is Veritas Support (backline), so Support actually did answer your question. In defense of your front-line agent, this was a new issue.
Others from Support have posted answers here, and I am in a related engineering position. Vox doesn't substitute for your support agent, but it enriches the conversation.
I fully understand the difference between a support contract and online community support/knowledge sharing. That is the very reason I opened the case with Veritas support initially.
The post on Vox was out of helplessness when I clearly saw that there was absolutely no progress in the case after a 4 hour call. I also understand that support cannot be expected to know all issues at all times, and I have had long sessions with support and worked with them to resolve issues earlier. But this time the experience was disappointing to say the least. I hope this was just an anomaly or one-off.
