Forum Discussion

it_supportpkjm's avatar
it_supportpkjm
Level 2
10 years ago

Symantec Support Ticket - Backup Exec 2012 - Product Version

I am getting error for filling in the Support Product Ver.It not allow me to get the ticket submitted.I am using version 14.0 Rev. 1798.1300 (32-bit). I am wondering what exactly the support versi...
2012
Backup and Recovery
Backup Exec
Upgrade
Windows Server (2003-2008)
  • Sym-cr's avatar
    Sym-cr
    10 years ago

    Craig V is right, you can try calling the support directly. Also, you can give a try creating a support case using the steps mentioned in the article below:

    How to create or update a support case with data using Symantec Help (SymHelp)

    http://www.symantec.com/docs/TECH224613

    Download link:

    Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues

    http://www.symantec.com/docs/TECH170752

    Thanks!!