Forum Discussion

jpope's avatar
jpope
Level 3
3 years ago

NetBackup 8.3 not writing to tapes

We have an issue where all off a sudden the Media/Master server Netbackup 8.3.0.2 we have will not write to any tapes. It fires off the job, it says it has selected a tape to mount, I see the tape m...
Windows Server 2016
  • jpope's avatar
    jpope
    3 years ago

    So we have figured out the issue now.

    When the tapes were inserted they never checked what version of Tapes they were putting in. 

    We took one out last night and had a look ..... LTO8 tapes. Drives are LTO7. So correct, not a netbackup issue at all, and in the great words of Homer Simpson - "D'OH!!!!!"

    So new tapes should be arriving tomorrow and no more issues we hope.

    Thanks all for jumping in to help ou in this.

StefanosM's avatar
StefanosM
Level 6

Do you use the IBM encryption key Manager to encrypt the tapes?
If yes, Had you check if it is working?
I had a similar problem with another software and the problem was the IBM key management software.

else you can download the ITDT software from IBM support and run diagnostic to one drive.
You have to use an EMPTY tape.

jpope's avatar
jpope
Level 3
3 years ago

StefanosM  We do not run encryption on the library itself. Encryption is done via the Netbackup Media SErver