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vnroot's avatar
vnroot
Level 4
10 years ago

Netbackup Administration console can not start

Hello,

I am facing an error that can not open Netbackup administration console on Activity Monitor function. 
Below is the details of issue:

 

1_0.PNG

2.PNG

3.PNG

And so many services cannot start:

service.PNG

 

Please help to find the cause of this issue.

Thanks,

Thang

 

 

7.6
Backing Up
Backup and Recovery
Configuring
NetBackup
Windows Server (2003-2008)
  • Slim_786's avatar
    Slim_786
    10 years ago

    Hi There, 

    I have seen these exact errors before, in our case it happened when someone opened up the admin console, went to the Master Server Host properties, clicked on additional servers and selected one of the servers that were in the list and then clicked on "Make Master".

    Please can you follow the below steps to confirm:

    1. Click on Start and type in regedit

    2. then expand HKEY_LOCAL_MACHINE>>>>SOFTWARE>>>Veritas>>>CurrentVersion>>>>Config

    3. on the right hand side double click on the Server Value

    4. Under your Value Data please check if your first entry is "se1-netbackup"

    5. if its not then make it your first entry

    let me know how it goes, please remember to make a backup of the registry before you make any changes,

    Regards,

    Slim

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  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    Look at the server at the top of the list - it says Media Server.

    Activity Monitor, EMM and other services (like Policy Execution Manager,  Request ,Database, etc) only run on a Master server.

    Change the connection to the master server.

  • vnroot's avatar
    vnroot
    Level 4
    10 years ago

    Thank Marianne,

    Can you please guide me more in details how to check and change the connection to the master server?

    Thanks,

    Thang

  • vnroot's avatar
    vnroot
    Level 4
    10 years ago

    Thank mhp999,

    I have been checked and see that the host name is netbackup master server currently. 

    We dont change anything in recent day.

     

  • Slim_786's avatar
    Slim_786
    Level 4
    10 years ago

    Hi There, 

    I have seen these exact errors before, in our case it happened when someone opened up the admin console, went to the Master Server Host properties, clicked on additional servers and selected one of the servers that were in the list and then clicked on "Make Master".

    Please can you follow the below steps to confirm:

    1. Click on Start and type in regedit

    2. then expand HKEY_LOCAL_MACHINE>>>>SOFTWARE>>>Veritas>>>CurrentVersion>>>>Config

    3. on the right hand side double click on the Server Value

    4. Under your Value Data please check if your first entry is "se1-netbackup"

    5. if its not then make it your first entry

    let me know how it goes, please remember to make a backup of the registry before you make any changes,

    Regards,

    Slim

  • vnroot's avatar
    vnroot
    Level 4
    10 years ago

    The server name on regedit is not correct. 

     

    Thank you all,

    Thang