Forum Discussion

shafei's avatar
shafei
Level 3
6 years ago

netbackup client error 25

Hi after installed Nebackup client on windows 2012 host i could not take backup i have netbackup cluster over windows ( 2 nodes) i got that error netbackup client cannot connect to server backup ...
8
windows server 2012
shafei's avatar
shafei
Level 3

Hi marianne

Regarding to your questions

You have selected version 8. Is that 8.0? Or another 8.x.x version? 

8.1.1
Is the same NBU version installed on the master/media server?

yes

Is the master server clustered or the client(s)?

master Server cluster

Are NBU services running on the client?  Client Services and Private Branch Exchange.

yes
Is Windows Firewall disabled on the client? 

yes and on servers also


Is there a firewall between master/media server and the client? If so, is port 1556 open in both directions? 

no firewalls

for that port 1556 i will check

 

Regards

Marianne's avatar
Marianne
Level 6
6 years ago

Have you tried bptestbpcd from cmd on the active cluster node?

First, create bpcd log folder on the new client, then run this on active master node:

bptestbpcd -client <client-name> -debug -verbose

Please post output.

Check bpcd folder on the client to see if log file was created or written to by connection attempt.
If so, please copy the file to bpcd.txt and upload here. 

    • Marianne's avatar
      Marianne
      Level 6
      6 years ago

      shafei

      Where did you copy the bpcd file from?
      We see reference to bptm processes that are started, which tells me this is a server's bpcd log, right?

      What are these 2 IP addresses? Node IP and cluster IP?
      logconnections: BPCD ACCEPT FROM 10.20.3.138.63950 TO 10.20.3.131.13782 fd = 1720

      Please show us output from bptestbpcd command as per my previous post. 
      We need bpcd log from the client after you have done the bptestbpcd test.

      • shafei's avatar
        shafei
        Level 3
        6 years ago

        hi

        i copyed that log from node 2

        my network

        nb two   10.20.3.138

        nb one   10.20.3.139  

        nbcluster  10.20.3.131  

        client host  10.20.22.105

        please check attached file log from client