Netbackup client installation fails with "Internal Error 2738"
Hi,
I am trying to install netbackup 7.6.0.1 client setup on Win2k8 R2 enterprise server, but setup getting failed with ERROR: Internal Error 2738.
Related to this issue I followed Symantec technotes and successfully re-registered “regsvr32 vbscript.dll” & regsvr32 scrrun.dll then run setup again still getting same error.
Netbackup setup log error.
Action 13:06:50: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556.
05-25-2015,13:06:50 : Action start 13:06:50: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556.
05-25-2015,13:06:50 : DEBUG: Error 2738: Could not access VBScript runtime for custom action
05-25-2015,13:06:50 : ERROR: Internal Error 2738.
05-25-2015,13:08:57 : Action ended 13:08:57: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556. Return value 3.
05-25-2015,13:08:57 : Action ended 13:08:57: INSTALL. Return value 3.
Hi Sachin,
I had the same issue where repair installation didn't work. you may have to reboot your server once and try installing client gain.