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sachin3200's avatar
sachin3200
Level 2
10 years ago

Netbackup client installation fails with "Internal Error 2738"

Hi,

I am trying to install netbackup 7.6.0.1 client setup on Win2k8 R2 enterprise server, but setup getting failed with ERROR: Internal Error 2738.

Related to this issue I followed Symantec technotes and successfully re-registered “regsvr32 vbscript.dll” & regsvr32 scrrun.dll then run setup again still getting same error.

Netbackup setup log error.

 Action 13:06:50: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556. 
05-25-2015,13:06:50 :  Action start 13:06:50: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556.
05-25-2015,13:06:50 :  DEBUG: Error 2738:  Could not access VBScript runtime for custom action 
05-25-2015,13:06:50 :  ERROR: Internal Error 2738. 
05-25-2015,13:08:57 :  Action ended 13:08:57: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556. Return value 3.
05-25-2015,13:08:57 :  Action ended 13:08:57: INSTALL. Return value 3.

NBU client install error.JPG

  • Hi Sachin,

    I had the same issue where repair installation didn't work. you may have to reboot your server once and try installing client gain.