Forum Discussion

LEE6's avatar
LEE6
Level 3
5 years ago

socket read failed: errno = 62 - Timer expired

I have encounter backup issue, below is the error 08/27/2019 12:40:18 - Info bptm (pid=71011) start backup 08/27/2019 12:40:19 - Info bptm (pid=71011) backup child process is pid 71012 08/27/2019 ...
7.7
windows server 2012
  • sdo's avatar
    sdo
    5 years ago

    There can be many reasons why an error 62 and status 13 and status 4207 might be generated.  No-one here will have an immediate answer for you.

    Have you searched and researched and tried anything at all yourself yet ?

    I googled, and found this :

    https://www.veritas.com/support/en_US/article.100043604

Marianne's avatar
Marianne
Level 6

LEE6 

I was hoping to see more in bpfis log.
There is no more than what we see in Job Details:
bpfis: INF - EXIT STATUS 4207: Could not fetch snapshot metadata or state files

Connection to the master server seems to be fine:
11:35:10.939 [4368.3468] <2> vnet_pbxConnect: pbxConnectEx Succeeded
11:35:10.939 [4368.3468] <2> logconnections: BPRD CONNECT FROM 192.168.10.140.50216 TO 192.168.10.8.1556 fd = 764

I guess logging level is at the default of 0?
Can you you try to increase it to 3?

Please also check the client for VSS errors. 

LEE6's avatar
LEE6
Level 3
5 years ago

Hi Marinanne

Attached is the bpfis log increase to 3