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somesh_p's avatar
somesh_p
Level 4
11 years ago

netbackup server and client communication

I have netbackup master server and client both running on solaris 10.

I am using the same master server as media server. I don't have media server seperately

my master and client are in two different VLANs. However, they are reachle using ping, telnet, ssh etc..

But, bptestcd and policy creation is failing

Is it not possible to create policy for client that is in different VLAN ??

7.5
Backup and Recovery
Error messages
Features
NetBackup
Solaris
  • Marianne's avatar
    Marianne
    11 years ago

    When using ping, telnet, etc., are you using hostname or IP address?

    Have you added /etc/hosts entries to master and client, followed by refreshing of host_cache?
    bpclntcmd -clear_host_cache

    See: When and how to clear the NetBackup host cache
    http://www.symantec.com/docs/TECH136792

    Have you added master server hostname as SERVER entry in client's bp.conf?

    Different vlans is not a problem.

    The only NBU requirements are forward and reverse name lookup in both directions and port connectivity.
    NBU 7.5 will use PBX (port 1556) in both directions.
     

    Please create bpcd log folder on the client under /usr/openv/netbackup/logs

    Run bptestbpcd again:
    bptestbpcd -client <client-name> -debug -verbose

    Please post output of command as well client's bpcd log.
    Copy the log to bpcd.txt and upload as File attachment.

     

    PS: 

    You said policy creation is failing?

    How exactly is policy creation failing?
    What is the error message?

    NBU does not check connectivity when policy is created. Unless this is snapshot policy.

  • Marianne's avatar
    Marianne
    11 years ago

    Use the NBU ports when testing telnet:

    1556  (PBX)
    13724  (vnetd)
    13782 (bpcd)

    Using 'default' telnet port does not help.
    NBU can only connect on these ports.

    If you cannot telnet from master to any of these ports on the client, there is probably a firewall in the way.

    Get network and OS teams to check routing tables - 7-8 hops seems excessive.
     

  • Walker_Yang1's avatar
    Walker_Yang1
    11 years ago

    @somesh_p, Marianne has lead you a right dirction to troubleshoot this issue. I just supplement additional couple of points for your reference.

    1. It's recommended to use hostname in NetBackup environment instead of IP address as NBU server/client name. From your post, it seems that you like to use IP address. is that right?

    2. Use bpclntcmd with the following parameter to see the result of name resolution.

    a) execute commands against nbu server and client, respectively.

    bpclntcmd -ip <ip_address>

    bpclntcmd -hn <host_name>

    b)execute command against nbu master, you have done with this.

    usr/openv/netbackup/bin# ./bpclntcmd -pn
    expecting response from server nb_server
    172.26.146.30 *NULL* 172.26.146.30 27539

    *NULL*, indicates that you don't configure this client in any nbu polies.

    The first column "172.26.146.30" in second line indicates that you don't have hostname associated with the IP address, do you? As it should print hostname associated with the IP.

    More info regarding bpclntcmd, please refer to the following link:

    http://www.symantec.com/docs/TECH50198

    3. As Marianne said, make sure that the three ports are open.

    thanks

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  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    When using ping, telnet, etc., are you using hostname or IP address?

    Have you added /etc/hosts entries to master and client, followed by refreshing of host_cache?
    bpclntcmd -clear_host_cache

    See: When and how to clear the NetBackup host cache
    http://www.symantec.com/docs/TECH136792

    Have you added master server hostname as SERVER entry in client's bp.conf?

    Different vlans is not a problem.

    The only NBU requirements are forward and reverse name lookup in both directions and port connectivity.
    NBU 7.5 will use PBX (port 1556) in both directions.
     

    Please create bpcd log folder on the client under /usr/openv/netbackup/logs

    Run bptestbpcd again:
    bptestbpcd -client <client-name> -debug -verbose

    Please post output of command as well client's bpcd log.
    Copy the log to bpcd.txt and upload as File attachment.

     

    PS: 

    You said policy creation is failing?

    How exactly is policy creation failing?
    What is the error message?

    NBU does not check connectivity when policy is created. Unless this is snapshot policy.

  • Yatin_Aggarwal's avatar
    Yatin_Aggarwal
    11 years ago

    Agree with Marianne, NBU only need Forward and reverse lookup to work properly.

    try command bpclntcmd with various switches to test them or nslookup

    This should solve your bptestbpcd issue.

    and for policy creation NBU does not check connectivity with the client. please post the exactl error message

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Please use hostnames. Not IP addresses.
    If the server and client are not on DNS, add entries to /etc/hosts.

    You say that telnet is working. Which port did you try?

    bptestbpcd output shows that connection attempts are failing to all of these ports:
    PBX (1556)
    vnetd (13724)
    bpcd (13782)

    11:29:57.454 [19174] <16> connect_to_service: connect failed STATUS (18) CONNECT_FAILED
        status: FAILED, (44) CONNECT_TIMEOUT; system: (150) Operation now in progress; FROM 0.0.0.0 TO 172.21.6.194 172.21.6.194 bpcd VIA pbx
        status: FAILED, (44) CONNECT_TIMEOUT; system: (150) Operation now in progress; FROM 0.0.0.0 TO 172.21.6.194 172.21.6.194 bpcd VIA vnetd
        status: FAILED, (44) CONNECT_TIMEOUT; system: (150) Operation now in progress; FROM 0.0.0.0 TO 172.21.6.194 172.21.6.194 bpcd

    Please verify that pbx, bpcd and vnetd are running on the client with this command:

    /usr/openv/netbackup/bin/bpps -x

    Next, verify that port 1556 is open in both directions between server and client.

  • somesh_p's avatar
    somesh_p
    Level 4
    11 years ago

    i tried with hostname instead of Ip. bptestbpcd is giving the same result

    i used bpps -x on client, all three mentioned services are running on client

    One thing, i noticed is that i did traceroute from server to client and client to server

    from server to client, it is taking backup interface route and from client to server, it is using public interface route. Is that the problem ??

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    traceroute will follow the network path associated with hostnames and OS routing tables.
    NBU will follow the same route.

    You have not replied to port connectivity in my previous post:

    You say that telnet is working. Which port did you try?

    ....  verify that port 1556 is open in both directions between server and client.

    Have you checked that yet?
    Is there a firewall between server and client?
     

  • somesh_p's avatar
    somesh_p
    Level 4
    11 years ago

    Not sure if there is a firewall or not in between, I'll ask network admin

    but, traceroute is taking multiple hots nearly 7-8

    telnet/ssh is using their default ports. I didn't mention any specific ports while connecting

    i checked 1556 on both client and server using netstat. it is being listened upon

    bpclntcmd from netbackup client is giving below output

    usr/openv/netbackup/bin# ./bpclntcmd -pn
    expecting response from server nb_server
    172.26.146.30 *NULL* 172.26.146.30 27539

    There is no *NULL* in other working client in a different setup

     

     


     

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Use the NBU ports when testing telnet:

    1556  (PBX)
    13724  (vnetd)
    13782 (bpcd)

    Using 'default' telnet port does not help.
    NBU can only connect on these ports.

    If you cannot telnet from master to any of these ports on the client, there is probably a firewall in the way.

    Get network and OS teams to check routing tables - 7-8 hops seems excessive.
     

    • saiugandhar's avatar
      saiugandhar
      Level 1
      5 years ago
      Hi madam ,
      Am beginner madam I want real time issues and how to apply theory to real time please tell meadam
  • Walker_Yang1's avatar
    Walker_Yang1
    Level 5
    11 years ago

    @somesh_p, Marianne has lead you a right dirction to troubleshoot this issue. I just supplement additional couple of points for your reference.

    1. It's recommended to use hostname in NetBackup environment instead of IP address as NBU server/client name. From your post, it seems that you like to use IP address. is that right?

    2. Use bpclntcmd with the following parameter to see the result of name resolution.

    a) execute commands against nbu server and client, respectively.

    bpclntcmd -ip <ip_address>

    bpclntcmd -hn <host_name>

    b)execute command against nbu master, you have done with this.

    usr/openv/netbackup/bin# ./bpclntcmd -pn
    expecting response from server nb_server
    172.26.146.30 *NULL* 172.26.146.30 27539

    *NULL*, indicates that you don't configure this client in any nbu polies.

    The first column "172.26.146.30" in second line indicates that you don't have hostname associated with the IP address, do you? As it should print hostname associated with the IP.

    More info regarding bpclntcmd, please refer to the following link:

    http://www.symantec.com/docs/TECH50198

    3. As Marianne said, make sure that the three ports are open.

    thanks