Forum Discussion

Davidsfs's avatar
Davidsfs
Level 4
6 years ago

Netbackup The operation Timeout

Hello everybody. good morning I have a problem whit netbackup. the console is very slow and backups crash. in the backups a disk, display these message. "The operation time out. the operat...
8
Linux
  • Marianne's avatar
    Marianne
    6 years ago

    Davidsfs

    I had a look at your previous posts to see if this is a new installation or existing installion where everything used to work well before.

    So, it seems to be a new issue on installtion that worked well before, right?

    The fact that backups are crashing seems to indicate that this is not only a GUI issue.
    What are the error codes when backups fail?

    Have you had a look at NBU master's 'general health'?
    Specifically resources such as memory and cpu usage (keep 'top' open in separate window to monitor)
    and disk space (check output of df -h). 

    Are all NBU processes running?
    Check output of 'bpps -x'

    Above output will be a good start before we start digging into logs.... 

  • Marianne's avatar
    Marianne
    6 years ago

    You have 2 processes that are using all of the server's CPU %:
    dsm_sa_eventmgr and dsm_sa_datamgrd. 

    This will most certainly cause everything else on the server to hang/timeout. 

  • Davidsfs's avatar
    Davidsfs
    6 years ago

    Hello marianne
    Thanks for the help. a card had to be updated that ordered that the firmware be updated.

    The problem was solved

Marianne's avatar
Marianne
Level 6

Davidsfs

I had a look at your previous posts to see if this is a new installation or existing installion where everything used to work well before.

So, it seems to be a new issue on installtion that worked well before, right?

The fact that backups are crashing seems to indicate that this is not only a GUI issue.
What are the error codes when backups fail?

Have you had a look at NBU master's 'general health'?
Specifically resources such as memory and cpu usage (keep 'top' open in separate window to monitor)
and disk space (check output of df -h). 

Are all NBU processes running?
Check output of 'bpps -x'

Above output will be a good start before we start digging into logs.... 

Davidsfs's avatar
Davidsfs
Level 4
6 years ago

Hello good morning Marianne.
This a existing installation.
I used to work correctly but since December 15, it started to fail.
On December 4 a media server was installed, for an alternate site but it was not used.

in this moment a job slp it does not display the speed and it has been running for 17 hours

space in disk, the backup keep in Dedupefs. 15 teras is free

the server is not loaded

attached the imagen

  • Marianne's avatar
    Marianne
    Level 6
    6 years ago

    You have 2 processes that are using all of the server's CPU %:
    dsm_sa_eventmgr and dsm_sa_datamgrd. 

    This will most certainly cause everything else on the server to hang/timeout. 

    • Davidsfs's avatar
      Davidsfs
      Level 4
      6 years ago

      Hello good morning Marianne.

      I see the processes, and they do not see themselves with a load.
      the slp. He has been running for more than 20 hours and has 4%

    • Davidsfs's avatar
      Davidsfs
      Level 4
      6 years ago

      Hello marianne
      Thanks for the help. a card had to be updated that ordered that the firmware be updated.

      The problem was solved

    • saraparker's avatar
      saraparker
      Level 1
      5 years ago

      Ya this will cause everything to hang.