Forum Discussion

nbuengr2's avatar
nbuengr2
Level 4
10 years ago

NetBackup unable to detect Tape

Hello Experts!   One of our clients, is having a hard time adding their tape in their NetBackup Software, but the tape can be detected by the Windows Server I'll provide some screenshots, an...
7.5
Backup and Recovery
NetBackup
  • Marianne's avatar
    Marianne
    10 years ago
    What exactly is connected to this server? A tape library or just a single tape drive? The screenshot shows one tape drive. Yesterday you showed attempt to add a robot. If you know the make/model of the devices connected to the server, you should be able to find documentation on the vendor web site on how to connect/add them at OS level. Riaan has asked for output of scan command. If the OS sees devices and if they respond to scsi_commands, NBU will be able to use them. Simply use the Device config wizard.
RohitNayal's avatar
RohitNayal
Level 5
10 years ago

Hi , 

 

First devices need to be visible in the OS level if they are showing there check you are having device drivers so that your devices can communicate with the NBU .