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Mendes_Bruno's avatar
Mendes_Bruno
Level 3
8 years ago

Phase 2 import failed - status 40

Hi all,

 I'm triyng to import an backup data created on a different backup server than the one that i'm trying to import the data. But I geting this error:

1/26/2017 10:15:39 AM - Error bpbrm(pid=29640) could not write BPBRM_READ_FILENAME message to stderr: An existing connection was forcibly closed by the remote host. (10054)
1/26/2017 10:15:40 AM - Error bpbrm(pid=29640) could not write EXIT STATUS to OUTSOCK
1/26/2017 10:15:40 AM - Info tar32(pid=4896) done. status: 40: network connection broken

7.5
Windows Server (2003/2008)
  • mph999's avatar
    mph999
    8 years ago

     

    Just a wild idea, but ….

    Where are you running this import from ???

    EG. RDP session to server from your laptop ...

    1/23/2017 4:24:30 PM - positioned DIF768; position time: 00:00:00

    1/23/2017 4:24:30 PM - begin reading

    1/23/2017 4:31:00 PM - Error bpbrm(pid=26856) could not write BPBRM_READ_FILENAME message to stderr: An existing connection was forcibly closed by the remote host.  (10054)

    1/23/2017 4:31:00 PM - Error bpbrm(pid=26856) could not write EXIT STATUS to OUTSOCK      

    1/23/2017 4:31:00 PM - Info tar32(pid=28944) done. status: 40: network connection broken       

    client process aborted(50)

     

    It's starts around 10.xx in the morning and runs happily all day ....  4.30pm could be 'going home time' - so you logoff, expecting the job to continue running ... where as Windows will have other ideas and will kill off any processes spawned during the RDP session (eg. the import) ....  

    ? 

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  • mph999's avatar
    mph999
    Level 6
    8 years ago

     

    Just a wild idea, but ….

    Where are you running this import from ???

    EG. RDP session to server from your laptop ...

    1/23/2017 4:24:30 PM - positioned DIF768; position time: 00:00:00

    1/23/2017 4:24:30 PM - begin reading

    1/23/2017 4:31:00 PM - Error bpbrm(pid=26856) could not write BPBRM_READ_FILENAME message to stderr: An existing connection was forcibly closed by the remote host.  (10054)

    1/23/2017 4:31:00 PM - Error bpbrm(pid=26856) could not write EXIT STATUS to OUTSOCK      

    1/23/2017 4:31:00 PM - Info tar32(pid=28944) done. status: 40: network connection broken       

    client process aborted(50)

     

    It's starts around 10.xx in the morning and runs happily all day ....  4.30pm could be 'going home time' - so you logoff, expecting the job to continue running ... where as Windows will have other ideas and will kill off any processes spawned during the RDP session (eg. the import) ....  

    ? 

  • sdo's avatar
    sdo
    Moderator
    8 years ago

    A bit more detail is required, please:

    1) Version of NetBackup Client of the original client.

    2) Version of NetBackup Server of the original backup Media Server.

    3) Version of NetBackup Server of the now importing Media Server.

    4) Version of NetBackup Server of the now importing Master Server.

    5) Where is the backup image being imported?  On tape, on disk?

    6) If it is on tape, was any form of tape media encryption used to create the original backup?

    7) Has the backup image being imported since expired from the original NetBackup domain that it was written within?  (I ask because I'm wondering if we might still be able to list the backup image in that original/source NetBackup domain).

    8) Can you attach the whole activity monitor job log (as a text file please - not pasted) for the failed phase 2 import?

    Thank you.

    • Mendes_Bruno's avatar
      Mendes_Bruno
      Level 3
      8 years ago

      Hi SDO,

      Fistly thanks for your time to help me in this issue!

      Follow information required:

      1) Version of NetBackup Client of the original client.
      7.5.0.4

      2) Version of NetBackup Server of the original backup Media Server.
      Win Server 2008 R2

      3) Version of NetBackup Server of the now importing Media Server.
      Win Server 2003 Enterprise

      4) Version of NetBackup Server of the now importing Master Server.
      Win Server 2003 Enterprise

      5) Where is the backup image being imported? On tape, on disk?
      From Tape to disk (Netbackup Database) to future restore the data

      6) If it is on tape, was any form of tape media encryption used to create the original backup?
      No encryption

      7) Has the backup image being imported since expired from the original NetBackup domain that it was written within? (I ask because I'm wondering if we might still be able to list the backup image in that original/source NetBackup domain).
      Time expires 01/10/2018

      8) Can you attach the whole activity monitor job log (as a text file please - not pasted) for the failed phase 2 import?
      Follow file attached.

       

      • sdo's avatar
        sdo
        Moderator
        8 years ago

        That's a good start.

        9) Ok, could you attach (as a text file) the portion of the NetBackup bptm log from NetBackup server "saosapp07"... but just the portion:

        ...from:   1/23/2017 4:20:00 PM

        ...to:       1/23/2017 4:40:00 PM

        10) Could you attach this text/log file from server "saosapp07":

             <Install_dir>\VERITAS\NetBackup\db\media\errors

        Thank you.