Forum Discussion

arjun7's avatar
arjun7
Level 4
11 years ago

logs

1. If any jobs are failed, where we can see that job logs clearly for troubleshooting ?
Backup and Recovery
Basics
NetBackup
Troubleshooting
Windows XP
  • mph999's avatar
    mph999
    11 years ago

    Adding to Mariannes posts, and the others above.

    There sometimes no clear place to look, you have to look at the type of problem, and then the area where it failed (Activity Monitor details are good for ths, or the job trylogs).

    Then, look in the logs for the processes that were involved at that time.

    Easy example - file system backup.

    Logs of logs involved, but if there was an issue in the backup part, in that the tape did get mounted and the backup started,  you'd be looking to start with

    bptm bpbrm bpbkar

    If the issue was a 'resource' issue, then we are looking earlier in the whole backup process ...

    bptm / nbjm / nbrb / mds / nbrmm

    There is no easy way, there are no documents that specifity what log for what problem (though the troubleshooting guide does touch on this / process flows ). 

mph999's avatar
mph999
Level 6
11 years ago

Adding to Mariannes posts, and the others above.

There sometimes no clear place to look, you have to look at the type of problem, and then the area where it failed (Activity Monitor details are good for ths, or the job trylogs).

Then, look in the logs for the processes that were involved at that time.

Easy example - file system backup.

Logs of logs involved, but if there was an issue in the backup part, in that the tape did get mounted and the backup started,  you'd be looking to start with

bptm bpbrm bpbkar

If the issue was a 'resource' issue, then we are looking earlier in the whole backup process ...

bptm / nbjm / nbrb / mds / nbrmm

There is no easy way, there are no documents that specifity what log for what problem (though the troubleshooting guide does touch on this / process flows ).