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nbustarter380's avatar
nbustarter380
Level 6
12 years ago

Solaris install The pbx_exchange daemon issue

Hello,

I am trying to install the solaris 7.1 client on a solaris client server for backup, I am getting the error message below

Installing PBX...

Please wait while installation is in progress...

Installation completed Successfully

Installation log located here: /var/tmp/installpbx-10500-071713143406.log

The pbx_exchange daemon is not currently running.  It  

must be started before NetBackup installation can be continued.

Aborting ...

A failure was detected running /var/strg/NetBackup_7.1_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris9/cp_to_client nvo60wp mantrix.my.company.com /tmp/install_trace.10381

# more install_trace.10381

This package will install Solaris/Solaris9 client.

Installing PBX...

Please wait while installation is in progress...

Installation completed Successfully

Installation log located here: /var/tmp/installpbx-10500-071713143406.log

The pbx_exchange daemon is not currently running.  It must be started before NetBackup installation can be continued.    <<<<<<<<<<

Aborting ...

A failure was detected running /var/strg/NetBackup_7.1_CLIENTS/NBClients/anb/Cli

ents/usr/openv/netbackup/client/Solaris/Solaris9/cp_to_client nvo60wp mantrix.my.company.com /tmp/install_trace.10381

Master server is Linux running netbackup 7.5

Client server info

# uname -a

SunOS mantrix 5.9 Generic_112233-12 sun4u sparc SUNW,Sun-Fire-880

# uname -r

5.9

Thanks in advance!

 

Backup and Recovery
Installing
Linux
NetBackup
  • CRZ's avatar
    CRZ
    11 years ago

    Well, we're getting somewhere slowly. 

    ld.so.1: /opt/VRTSpbx/bin/pbx_exchange: fatal: libCrun.so.1: version `SUNW_1.4' not found (required by file /opt/VRTSpbx/bin/pbx_exchange)

    Looks like you need to apply some Solaris patches to get PBX working before you worry about the NetBackup installation.

    Here's the list from the 7.1 Release Notes:

    111712-11 (or greater)
    111722-04 (or greater)
    112908-29 (or greater)
    112874-31 (or greater)
    122300-53

    Symantec 7.1 NetBackup Release Notes
     http://symantec.com/docs/DOC3643 (see pages 47-8)

    Unfortunately, I have to send you to Oracle to take care of THIS problem as Symantec doesn't have any of these patches.

    Good luck!

23 Replies

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  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    Did you remember to use gtar to extract the installation files?

    http://www.symantec.com/docs/TECH154080

    Another possibility is that 'something else' may be using port 1556 (e.g. Oracle Listener). 

    Symantec has registered the use of port 1556 - anything else using this port should be changed.

  • nbustarter380's avatar
    nbustarter380
    Level 6
    12 years ago

    Hi Marianne,

    Thanks for your reply no I didn't  remember to  use gtar, I will try that. The files that I extracted I will delete and use the gtar.

    Also,  check the 1556 port.

    Thanks again

     

     

     

  • nbustarter380's avatar
    nbustarter380
    Level 6
    12 years ago

    Hi Marianne

    The gtar command is in the /usr/sfw/bin directory do I have to use the command there? It didn't work in the directory where I want to extract the installation files.

    # gtar ./SolarisSPARCtar -xvf NBU71_SUN.tar

    gtar: not found

    # gtar xvf ./SolarisSPARCtar -xvf NBU71_SUN.tar

    gtar: not found

    # ./SolarisSPARCtar gtar -xvf NBU71_SUN.tar

    ./SolarisSPARCtar: cannot execute

    I want to extract the files in the var/strgg directory.  how can I extract the files using the gtar command in that directory?

    Also, I am getting this when I telnet the 1556 port

    # telnet 1556

    Trying 0.0.6.20...

    telnet: Unable to connect to remote host: Connection timed out

    Thanks

     

     

     

     

  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    12 years ago

    The gtar command is in the /usr/sfw/bin directory do I have to use the command there? It didn't work in the directory where I want to extract the installation files.

    # gtar ./SolarisSPARCtar -xvf NBU71_SUN.tar

    gtar: not found

    The directory that holds the gtar executable is not in your $PATH i.e. it is not in any of the locations that the OS looks for executables.

    Either:

    1. add /usr/sfw/bin to your $PATH variable OR
    2. run the command using the absolute path i.e. /usr/sfw/bin/gtar & not just gtar

     

    ***EDITTED to correct typo in path for option 2.***

  • nbustarter380's avatar
    nbustarter380
    Level 6
    12 years ago

    Thanks Andy,

    What sorry I'm not sure about what the exact syntax of the command (s)

    1. add /usr/sfw/bin to your $PATH variable OR
    2. run the command using the absolute path i.e. /usr/sfw/gtar & not just gtar

     

    # /usr/sfw/gtar ./SolarisSPARCtar -xvf NBU71_SUN.tar

    /usr/sfw/gtar: not found

    my current directory that is want to extract the files to is >>> /var/strgg

     

    Thanks again!

     

     

     

     

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    The gtar command is in the /usr/sfw/bin

    Try /usr/sfw/bin/gtar -xvf ./SolarisSPARCtar  NBU71_SUN.tar

  • nbustarter380's avatar
    nbustarter380
    Level 6
    12 years ago

    Andy, thanks

    This worked >> # /usr/sfw/bin/gtar xvf NBU71_SUN.tar

    However, I got a different error during the install

    Unpacking SYMCnbclt package.

    Checking for pre-existing SYMCnbclt package.

    Installing SYMCnbclt package.

    Installation of SYMCnbclt was successful.

    More details regarding SYMCnbclt can be found in file

    /tmp/install_cltpkg_trace.11850 on  clientserver.

    cp: cannot create /usr/openv/java/NB-Java.tar.gz: No such file or directory<<<<<<

    Unable to copy file NB-Java.tar.gz.

    Aborting ...

    A failure was detected running /var/strg/NetBackup_7.1_CLIENTS/NBClients/anb/Clien

    ts/usr/openv/netbackup/client/Solaris/Solaris9/cp_to_client nvo60wp my.company.com /tmp/install_trace.11775

    File /usr/openv/tmp/install_trace.11775 contains a trace of this install.

    That file can be deleted after you are sure the install was successful.

    # cd

    # cd /openv/tmp/install

    /openv/tmp/install: does not exist

    # cd /tmp

    # more install_trace.11775

    Unpacking SYMCnbclt package.

    Checking for pre-existing SYMCnbclt package.

    Installing SYMCnbclt package.

    Installation of SYMCnbclt was successful.

    More details regarding SYMCnbclt can be found in file

    /tmp/install_cltpkg_trace.11850 on clientserver

    cp: cannot create /usr/openv/java/NB-Java.tar.gz: No such file or directory<<<<<<<<<

    Unable to copy file NB-Java.tar.gz.

    Aborting ...

    A failure was detected running /var/strg/NetBackup_7.1_CLIENTS/NBClients/anb/Clien

    ts/usr/openv/netbackup/client/Solaris/Solaris9/cp_to_client nvo60wp my company.com /tmp/install_trace.11775

  • nbustarter380's avatar
    nbustarter380
    Level 6
    12 years ago

    Marianne, Thank you! yes that did work.

    I did get a different error during the install though, I posted it.

     

     

    Update: Actually your command is different, let me try that command,

    Thanks

     

     

     

  • nbustarter380's avatar
    nbustarter380
    Level 6
    12 years ago

     Marianne thanks again,

    I tried the command  (below)

    #  /usr/sfw/bin/gtar -xvf ./SolarisSPARCtar  NBU71_SUN.tar

    I got this error message

    /usr/sfw/bin/gtar: Hmm, this doesn't look like a tar archive

    /usr/sfw/bin/gtar: Skipping to next file header

    /usr/sfw/bin/gtar: NBU71_SUN.tar: Not found in archive

    /usr/sfw/bin/gtar: Error exit delayed from previous errors

     

     #  /usr/sfw/bin/gtar -xvf ./SolarisSPARCtar  NBU71_SUN.tar

    /usr/sfw/bin/gtar: Hmm, this doesn't look like a tar archive

    /usr/sfw/bin/gtar: Skipping to next file header

    /usr/sfw/bin/gtar: NBU71_SUN.tar: Not found in archive

    /usr/sfw/bin/gtar: Error exit delayed from previous errors