Forum Discussion
Deniz_Armagan wrote:
ı used directly policy on master server not and script on client
my solution ( sometimes it is work) stop client bpdown -f -v command
after use that command "bpclntcmd -clear_host_cache" wait 20 sec. and after start client "bpup -f -v" commandclick netbackup client if ı have seen directory structure on client agent software after start policy on master server backup is started but client software waiting like hang backup dosen't start and get sam error
Status 6 is a generic error that simply means that Oracle rman commands have failed.
So, all troubleshooting needs to be done on the Oracle clients.
Could you please copy the entire log file in bphdb to bphdb.txt and upload here?
If DNS is used in the environment, then I do not understand why it is necessary to clear host cache to fix the issue.
Unless there are ongoing issues on DC with DNS. Have you checked with your Windows admin?
It seems that you are probably using Oracle Intelligent Policies, right?
Or maybe using templates?
Either of the above means that the backup scripts are created automatically.
For further troubleshooting, please ensure that these log folders exist (in addition to bphdb) :
install_path\NetBackup\logs\bpdbsbora
install_path\NetBackup\logs\dbclient
To ensure correct permissions on Oracle clients, please go through this section in NetBackup for Oracle Administrator's Guide :
Configuring the logon account for the NetBackup Client Service for NetBackup for Oracle
One more thing:
If it seems as if 'software' is hanging on Oracle client, please check system resources (memory, cpu).
If Oracle (and/or other) processes are using all or most available resources, then backups are going to be an ongoing problem. Oracle rman and NBU processes need memory and cpu to run backups.
- Genericus6 years agoModerator
Agree with Marianne - Netbackup passes control to Oracle and no matter what failure comes back, we see it as error 6.
You definitly need to review the oracle logs as well as the NB Client logs to determine the issue.
Are these systems clustered? You likely should review the forward and reverse DNS to ensure there are no issues, because NetBackup is hyper sensitive to bad networking/dns configurations. It will find every issue you have.