Forum Discussion

Level 6

11 years ago

strange message

Hello,

I noticed the following message in the detail log

"cannot backup id , error = required value not set"

Thye job complete successfully but I guess this suggest something wrong or that could be better.

I use NetBackup 7.6.0.1 on windows 2008R2 platforms (Client and server)

Backup are stored on MSDP STU.

Thanks for help !!!

Backup and Recovery

Troubleshooting

Will_Restore
11 years ago
Message: required value not set

Explanation: An incomplete request was made to the bpdbm process (on UNIX), or the NetBackup Database Manager service (on Windows). This error usually occurs because different versions of software are used together

Recommended Action: Do the following, as appropriate:

Verify that all software is at the same version level.

For detailed troubleshooting information, create bpdbm and admin debug log directories and retry the operation. Check the resulting debug logs.

http://www.symantec.com/business/support/index?page=content&id=HOWTO90570#v15099039

Mark_Solutions
Level 6
11 years ago
Could we see the full text of the message please (job log i assume?)

Please tell us the job type (Windows or application type?)

Can you also run an All Log Entries report and attach it to the thread as a text file for a period of a few minutes either side of the time the error ocurred

Thanks
Will_Restore
Level 6
11 years ago

Message: required value not set

Explanation: An incomplete request was made to the bpdbm process (on UNIX), or the NetBackup Database Manager service (on Windows). This error usually occurs because different versions of software are used together

Recommended Action: Do the following, as appropriate:

Verify that all software is at the same version level.

For detailed troubleshooting information, create bpdbm and admin debug log directories and retry the operation. Check the resulting debug logs.

http://www.symantec.com/business/support/index?page=content&id=HOWTO90570#v15099039
ElGringo
Level 6
11 years ago
Hello,

Thanks wr !

The client was running NBU7.5.0.x and the server 7.6.0.1.

So there was a mistmatch NBU version between them !