Forum Discussion

philalbert's avatar
philalbert
Level 4
4 years ago

Support ticket without support contract

Hi, Is it possible to open a support ticket without having a support contract? Can I pay for the ticket and have the issue resolved? Thanks
8.1.2
windows server 2012
  • Marianne's avatar
    Marianne
    4 years ago

    I seriously doubt that you will be able to open a Support call.

    The Dispatch team firstly check for eligibility before a case can be opened.

Marianne's avatar
Marianne
Level 6
4 years ago

I seriously doubt that you will be able to open a Support call.

The Dispatch team firstly check for eligibility before a case can be opened.

  • philalbert's avatar
    philalbert
    Level 4
    4 years ago

    I confirmed with support that they do not do pay as needed support ticket.

    Thanks Marianne