Tape Library problem
Hello,
We have recently installed a new SL500 Tape Library. It was delivered with 1 tape and all tests runned well. Later we loaded it with 40 more tapes and then the problems started. First, ts SL Console was not accessible so we oppened a service call and a technician went on-site and fixed something related to the library door. Then SL Console was accessible and shows no errors. However, our admin reports that NetBackup still cannot use the library reporting this error:
MachineState = active for disk jobs (12) <---- unable to attach Tape with EMM database
Since I have no experience with NetBackup and tape libraries, can somebody help me to understand what is the problem and how can we fix it. Also what additional commands should we run to get more details on this problem?
Thank you very much for your help!
Ivan
You need NetBackup Library Based Tape Drive license key in order to use the robotic tape drives in NBU. It is a separate line item on your license key certificate (not included in NetBackup Enterprise Server license).
You can see that this description/feature appears nowhere in license key output.
No idea how it worked previously...Standalone tape drives can be used without this license key.
