Forum Discussion

kingbobyjr's avatar
kingbobyjr
Level 3
5 years ago

tape not accessible after moving to robot from standalone

Hi all,  I'm getting the dreaded 96 error message, storage unit has none available.  It does indeed have none for the volume pool the backup job ios running.  I do have available tapes in standalone...
7.5
Windows Server 2003
  • Marianne's avatar
    Marianne
    5 years ago

    kingbobyjr 

    Standalone means that the tape is not physically in the robot. 
    It is stored 'somewhere safe' - sometimes offsite at a warehouse.

    Someone needs to know where exactly this tape (and other standalone tapes) are stored, and then physically put it in the robot. There is no other way to get tapes moved from standalone to robotic. 

    So, if you don't have physicall access and cannot go onsite, there is no way that the tapes can get back into the library. 

    Now more than ever we see how tape is becoming obsolete, and that customers need appropriate disk storage that is always available, always online...

sdo's avatar
sdo
Moderator
5 years ago

Without a detailed show/dump of exact configuration then the root cause could be one or more of many reasons.

Is this a new build?  Has it ever worked?  What changed recently?  Are the problem tapes new tapes?

Can you describe your config in more detail?

If I asked you for the output from "tpautoconf -report_disc" would you know how to capture that?

  • kingbobyjr's avatar
    kingbobyjr
    Level 3
    5 years ago

    This is an old build that I am trying to maintain as they got rid of the person who know Netbackup.

    I have never tried to move a tape from Standalone to LTD before...so no idea if it has ever worked.  The tapes are not new.  Nothing changed in the enviorment.  When I move the tape from standalone to LTD and then run Compare Contents for TLD(0) with volume config, the tape in questions shows what I have attached.  If I try to Update volume conifg, it wants to send it back to Standalone.

    I ran tpautoconf -report_disc and there wasn't any output...I also tried to capture the output to a txt file but it was empty.

    What kind of deatils would you like about our enviorment?

    • kingbobyjr's avatar
      kingbobyjr
      Level 3
      5 years ago

      The tape in question is A00171L4 is slot 82...forgot to mention that in the screenshot I included.

      • sclind's avatar
        sclind
        Level 6
        5 years ago

        Have you tried an "Inventory Robot"?  Sometimes my system just gets confused and an inventory/update volume config gets it all straighted out.

    • Marianne's avatar
      Marianne
      Level 6
      5 years ago

      kingbobyjr 

      You should not really use the NetBackup GUI. 

      The GUI does a 'logical' update without physically moving the tape. 

      Did you open the robot door to physically put the tape in slot 82? 
      The screenshot that you posted shows 'No' in the 1st column. Seems the robot believes that the slot is empty? 

      As per sclind , you need to Inventory the robot in the GUI so that NBU updates the logical config with the robot's physical config. 

      • kingbobyjr's avatar
        kingbobyjr
        Level 3
        5 years ago

        Please bear with me as I know very little of Netbackup as I was thrust into this position due to a layoff.  To make matters worse, I'm trying to do all of this from home as the office ie closed due to Coivd-19.

        When I ran the Robot Inventory Update volume config, the changes it proposes it to move the tape, A00171, back to Standalone residence....which it does.  At that point the tape is back in standalond and there is nothing in slot 82.

        I then run Update volume config again, making sure previews changes is checked and empty media access port prior to update is unchecked...and it says volume config is up to date.

        How does one move tapes from standalone to the tld for use?  I assumed using the move option when right clicking on a tape.