Forum Discussion

netbackup22's avatar
netbackup22
Level 4
5 years ago

the backup failed to back up the requested files (6)

10 sept. 2019 18:02:32 - Info nbjm (pid=5140) starting backup job (jobid=120969) for client srv-recharge.snmvt.intra, policy P_DB_SQL_NEW, schedule Full 10 sept. 2019 18:02:32 - Info nbjm (pid=5140)...
8
Windows 8
  • Marianne's avatar
    Marianne
    5 years ago

    netbackup22 

    If I may asked - what have YOU done to troubleshoot? 
    By now you know that you need dbclient at logging level 3 on the client - does the folder exist on the client?
    Have you checked the log? 
    I have previously suggested that you check SQL errorlog and VDI log on the SQL client.
    Have you done that?  
    (PLEASE reach out to the SQL dba to assist with creating and checking logs - something is wrong on the SQL side - NBU is merely reporting the error, not causing it.)

    Have you tried to look in the Job Details for error messages? 
    e.g. 

    10 sept. 2019 18:08:06 - Info dbclient (pid=612) ERR - Error in GetConfiguration: 0x80770003.
    10 sept. 2019 18:08:07 - Info dbclient (pid=612) CONTINUATION: - The api was waiting and the timeout interval had elapsed.

    Have you tried to type something like this in Google?
    NetBackup SQL dbclient  ERR - Error in GetConfiguration: 0x80770003 

    You will find Veritas article about this error and some forum posts here on VOX. 

netbackup22's avatar
netbackup22
Level 4

hello how can you help me to troubleshooting??, this later issus

Marianne's avatar
Marianne
Level 6
5 years ago

netbackup22 

If I may asked - what have YOU done to troubleshoot? 
By now you know that you need dbclient at logging level 3 on the client - does the folder exist on the client?
Have you checked the log? 
I have previously suggested that you check SQL errorlog and VDI log on the SQL client.
Have you done that?  
(PLEASE reach out to the SQL dba to assist with creating and checking logs - something is wrong on the SQL side - NBU is merely reporting the error, not causing it.)

Have you tried to look in the Job Details for error messages? 
e.g. 

10 sept. 2019 18:08:06 - Info dbclient (pid=612) ERR - Error in GetConfiguration: 0x80770003.
10 sept. 2019 18:08:07 - Info dbclient (pid=612) CONTINUATION: - The api was waiting and the timeout interval had elapsed.

Have you tried to type something like this in Google?
NetBackup SQL dbclient  ERR - Error in GetConfiguration: 0x80770003 

You will find Veritas article about this error and some forum posts here on VOX.