Forum Discussion

SteveDown's avatar
SteveDown
Level 5
10 years ago

Unable to mount tape in TLD

Hi all, I've built a 2003 server with Netbackup 6 installed. When trying to do anything with the tape, such as erase or start a backup, I get an error and the drive goes down. When starting a job ...
Backup and Recovery
Managing Backup Devices
NetBackup
Troubleshooting
Windows Server (2003-2008)
  • Nicolai's avatar
    Nicolai
    10 years ago

    Delete tape devices and robot in Netbackup and re-configure using the device configuration wizard in the Netbackup GUI.

    If you get the location wrong in the robot whereas Netbackup think it is would be is worth looking at.

    What does the Windows event log say ?

SteveDown's avatar
SteveDown
Level 5
10 years ago

After checking Windows Device Manager, I can see the tape drive and autloader. However, on my other server these don't appear. I can only assume this is causing some sort of conflict.

I deleted them, however when I attempted an Inventory it failed. I've reinstalled the Windows drivers and I can run an Inventory again. Seems odd that one server displays these devices in Device Manager, yet the other server does not and it works perfectly well.