Unable to retrieve snapshot parameters for method vmware_v2

Question

&nbsp;Hi to all,After an upgrade from 7.7.2 to 8.0 i have a problem with vmware policies, now when i try to edit a backup policy i have the following errorUnable to retrieve snapshot parameters for method vmware_v2&nbsp;i can close this alert but into the tab vmware&nbsp;i cannot edit the following fields:- Primary VM Identifier- Existing snaphost handlingthere is no value.&nbsp;Thanks in advanceRegards

f_tartaglia · Accepted Answer

The problem was given from a corrupted configuration file on master server, restoring that file all feature now work right.Marianne&nbsp;all backup host are appliance, Solaris is only on master server

thiago_ribeiro · Answer

Hi,
Are you able to browse the vmware clients?
Can you check these articles?
https://vox.veritas.com/t5/NetBackup/VM-backup-alwayes-finished-with-quot-the-backup-failed-to-back/td-p/699526https://vox.veritas.com/t5/NetBackup/Can-t-create-a-VMWare-Policy/td-p/664398
&nbsp;
&nbsp;
Thiago

marianne · Answer

Your screenshot 'Screen 2' does not show the VMware backup host.&nbsp;Can you confirm that the backup host is a supported client or media server?
As per&nbsp;Thiago_Ribeiro's post - have you tried to manually browse for VMs?
Or maybe create new policy from scratch and see how that goes?
There is no documented issues w.r.t VMware policy creation or modification.Well, nothing that I can find.&nbsp;Herewith LBN for NBU 8.0:&nbsp;https://www.veritas.com/support/en_US/article.000117167
&nbsp;

marianne · Answer

f_tartaglia
Did you double-check OS SCL to confirm that the VMware vSphere version is supported by NBU 8.x?&nbsp;Support tends to change across versions where support for newer 3rd-party is introduced and support for older versions is dropped.
https://www.veritas.com/bin/support/docRepoServlet?bookId=NB_80_OSSCL&amp;requestType=pdf
&nbsp;

f_tartaglia · Answer

Hi Marianne,The vcenter version in supported in SCL, it's 6.0.

dollypee · Answer

Also verified you have installed required netbackup license such as snapshot &amp; NetBackup Enterprise Client License license

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Unable to retrieve snapshot parameters for method vmware_v2

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