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Preethi_S's avatar
Preethi_S
Level 3
12 years ago

Unable to start BPRD

Hi All,

I have a Windows 2003 Master Server with NBU 7.1.0.2 on it. Netbackup Request Daemon (followed by bpdbm,nbjm and nbpem) are stopped. Any attempts to start them throws an error "Service did not respond in a timely fashion".

Please advise.

Thanks.

7.1.x and Earlier
Backup and Recovery
NetBackup
Troubleshooting
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    12 years ago

    Please stop all services again with bpdown, then create bprd log folder in <install-path>\veritas\netbackup\logs. Start NBU with bpup.

    Copy log file in logs folder to bprd.txt and post here as file attachment.

    Things to check before doing the above: 

    Compare output of 'hostname' with output of <install-path>\veritas\netbackup\bin\bpclntcmd -self.
    Are they the same?
    Also check NBU Server entries in registry (using regedt32, not regedit):  

    HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config\Server

    Does first Server entry correspond with 'hostname' output and bpclntcmd output?
    If not - has master server hostname been changed?
     

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  • Dan4's avatar
    Dan4
    Level 5
    12 years ago
    Preethi, You will have to check the logging levels. 5 to capture it all. Give it try and post the logs (as Marianne suggested) captured here for further analysis. +Dan
  • Preethi_S's avatar
    Preethi_S
    Level 3
    12 years ago

    Verbose is set to 5, logging location was verified, server rebooted..but, no logs were created to verify.

  • Dan4's avatar
    Dan4
    Level 5
    12 years ago
    Try this: 1. Bring NBU services down. 2. Check task manager for any hung NBU processes (Multiple instances can be one of the reason for such issue) 3. Kill any hung NBU processes. 4. Bring NBU back UP. Let us know. +Dan
  • Dan4's avatar
    Dan4
    Level 5
    12 years ago
    just to add to that could you please check nbsvcmon is running.. +Dan
  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    No bprd logs are getting created on the server. 

    If you are 100% sure that there is no typo error in folder name and you are 100% sure that folder is in the correct, then something is seriously wrong here...

    Please show us output of bpup.exe -f -v (after bpdown and killing left-over processes).
    Also check Event Viewer Application and System logs for errors.

    In the meantime - log Sev 1 call with Symantec Support.

  • Preethi_S's avatar
    Preethi_S
    Level 3
    12 years ago

    nbsvcmon is running, no hung processes detected and no relevant logs in Event Viewer. Case has been logged with Symantec.

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    Repeat of previous request:

    Please show us output of bpup.exe -f -v (after bpdown and killing left-over processes).
    Also check Event Viewer Application and System logs for errors.

  • Preethi_S's avatar
    Preethi_S
    Level 3
    12 years ago

     
    NetBackup 7.1 -- Startup Utility
     
    Starting services
    > NetBackup Legacy Network Service
    > NetBackup Legacy Network Service -- STARTED
    > NetBackup Legacy Client Service
    > NetBackup Legacy Client Service -- STARTED
    > NetBackup Client Service
    > NetBackup Client Service -- STARTED
    > NetBackup SAN Client Fibre Transport Service
    > NetBackup SAN Client Fibre Transport Service -- STARTED
    > NetBackup Event Manager
    > NetBackup Event Manager -- STARTED
    > NetBackup Relational Database Manager
    > NetBackup Relational Database Manager -- STARTED
    > NetBackup Enterprise Media Manager
    > NetBackup Enterprise Media Manager -- STARTED
    > NetBackup Resource Broker
    > NetBackup Resource Broker -- STARTED
    > NetBackup Volume Manager
    > NetBackup Volume Manager -- STARTED
    > NetBackup Device Manager
    > NetBackup Device Manager -- STARTED
    > NetBackup Remote Manager and Monitor Service
    > NetBackup Remote Manager and Monitor Service -- STARTED
    > NetBackup Authentication
    > NetBackup Authentication -- NOT STARTED
    > NetBackup Authorization
    > NetBackup Authorization -- NOT STARTED
    > NetBackup Audit Manager
    > NetBackup Audit Manager -- STARTED
    > NetBackup Database Manager
    > NetBackup Database Manager -- NOT STARTED
    > NetBackup Compatibility Service
    > NetBackup Compatibility Service -- STARTED
    > NetBackup Request Daemon
    > NetBackup Request Daemon -- NOT STARTED
    > NetBackup Job Manager
    > NetBackup Job Manager -- NOT STARTED
    > NetBackup Policy Execution Manager
    > NetBackup Policy Execution Manager -- NOT STARTED
    > NetBackup Service Layer
    > NetBackup Service Layer -- STARTED
    > NetBackup Vault Manager
    > NetBackup Vault Manager -- NOT STARTED
    > NetBackup Key Management Service
    > NetBackup Key Management Service -- STARTED
    > NetBackup Storage Lifecycle Manager
    > NetBackup Storage Lifecycle Manager -- NOT STARTED
    > NetBackup Agent Request Server
    > NetBackup Agent Request Server -- STARTED
    > NetBackup Service Monitor
    > NetBackup Service Monitor -- STARTED
    > NetBackup Bare Metal Restore Master Server
    > NetBackup Bare Metal Restore Master Server -- STARTED
    > NetBackup Bare Metal Restore Boot Server
    > NetBackup Bare Metal Restore Boot Server -- STARTED
    Start up of one or more services failed.

  • revarooo's avatar
    revarooo
    Level 6
    12 years ago

    Let's see the contents of your reg entry: HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config\Server

     

    Then lets see output of:

    ipconfig

    hostname

    bpclntcmd -hn <hostname of master>