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jos_hua's avatar
jos_hua
Level 3
5 years ago

VM backup failing with status 23 and status 6

I had encountered the below error for nbu v8.1.2 23 Oct, 2019 2:27:46 PM - begin writing 23 Oct, 2019 2:27:46 PM - Info bptm (pid=980) start 23 Oct, 2019 2:28:01 PM - Error bpbrm (pid=4804) from c...
8.1.2
Windows Server 2016
Hamza_H's avatar
Hamza_H
Moderator

and if you are able to telnet the ports, what is the ESX version? maybe you should look at this :

 

https://www.veritas.com/support/en_US/article.100014849

Snip :

"VMware backup failed display status code 23 and 6 by NBD method.

telnet to port 902 and 443 from backup host was working fine.
VxMS logs shows error CnxAuthdConnect: Returning false because CnxAuthdProtoReadResponse2 failed

Vcenter is not able to establish NFC connection to ESX server at port 902 as Connection is terminated by ESX server.

 
ESX 5.5 was installed on HP ProLiant BL460c Server Blade
This issue occurs with ESXi hosts running on HP hardware with below versions of AMS(Agentless Management Service):
  • hp-ams 500.9.6.0-12.434156
  • hp-ams-550.9.6.0-12.1198610
  • hp-ams 500.10.0.0-18.434156
  • hp-ams-550.10.0.0-18.1198610
 
This is a known issue affecting ESXi 5.x.
To resolve the issue, upgrade to AMS version 10.0.1.
 
For more information, please access these external links:
HP Agentless Management Service Offline Bundle for VMware vSphere 5.5
 
ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)
 
jos_hua's avatar
jos_hua
Level 3
5 years ago

My ESX vmware v6.5 on Dell servers.

guessing the technote may not applicable to my environment.

BR

  • Hamza_H's avatar
    Hamza_H
    Moderator
    5 years ago

    Hi jos_hua , the first error in the logs "16:13:58.0260 : vdOpen:VixInterface.cpp:486 <WARN> : Open() error: 14009" refers to these topics on vmware : 

     

    https://www.dell.com/community/NetWorker/VDDK-Error-14009-The-server-refused-connection/td-p/7167244

    https://communities.vmware.com/thread/547711

     

    this sounds like a vmware issue  (an SSL issue)

    snipp of the resolution :

     

    The actual problem was SSL protocol not supported (old versions tls.protocols=tls1.0,tls1.1,tls1.2 ). This happen because one of the esxi host was version 5.1 (not supported), The client is going to migrate those VMs to the esxi version 5.5 and above . I already did the test on those esx and all work fine.

     

    good luck

    • jos_hua's avatar
      jos_hua
      Level 3
      5 years ago

      Thank you for spotting the error.

      I will check on this TLS portion.

       

      BR

       

      • RiaanBadenhorst's avatar
        RiaanBadenhorst
        Level 6
        5 years ago

        Is this for all your VM's or just some/one? I think I had a similiar issues (can't look it up because I moved companies) and it only affected one giant VM. We never resolved it though. The vxms logs on level 8 only showed that the remote host closed the connection. We suspected something on the backup / media server OS was killing the connection.

        It's just one, or some VM's, TLS would probably not be the issue as it would affect all backups.