Forum Discussion

ankushkalra's avatar
10 years ago

WIN32 13: The data is invalid

Hi,

I am receiving below error  on our backup servers while backing up some log files.Below are details of the same.

Server

Operating system:Windows server 2008 Enterprise

Veritas Netbackup Version 6.5.6.

 

Client 1:

6/19/2015 6:14:34 PM - Error bpbrm(pid=9196) from client INDELGG6NMS: ERR - failure reading file: E:\abc\10_21_65_11.log (WIN32 13: The data is invalid. )
6/19/2015 6:15:02 PM - Error bpbrm(pid=9196) from client INDELGG6NMS: ERR - failure reading file: E:\abc\10_21_65_14.log (WIN32 13: The data is invalid. )
6/19/2015 6:15:41 PM - Error bpbrm(pid=9196) from client INDELGG6NMS: ERR - failure reading file: E:\abc\10_21_65_38.log (WIN32 13: The data is invalid. )
6/19/2015 6:15:59 PM - Error bpbrm(pid=9196) from client INDELGG6NMS: ERR - failure reading file: E:\abc\10_21_65_48.log (WIN32 13: The data is invalid. )
6/19/2015 6:16:10 PM - Error bpbrm(pid=9196) from client INDELGG6NMS: ERR - failure reading file: E:\abc\10_21_65_59.log (WIN32 13: The data is invalid. )
6/19/2015 6:16:23 PM - Error bpbrm(pid=9196) from client INDELGG6NMS: ERR - failure reading file: E:\abc\10_21_65_9.log (WIN32 13: The data is invalid. )

client 2:

/20/2015 8:59:09 AM - begin writing
6/20/2015 9:04:06 AM - Error bpbrm(pid=30220) from client INDELHLDNMS01: ERR - failure 

reading file: E:\abc\10_21_16_17.log (WIN32 13: The data is invalid. )
6/20/2015 9:04:08 AM - end writing; write time: 00:04:59
the requested operation was partially successful(1)

Both the clients are windows having Operating system: Windows server 2012 R2.I have below questions.

1. Kindly let us know the compatible clients for veritas netbackup 6.5.6 having  Operating system:Windows server 2008 Enterprise

2. We also have others servers with same operating system which are also configurted as clients in backup.Their backup is working fine.Then why in above case backup is failing.

3.We also have another backup server in our envirement whose version is 6.5.6 having operating system Win2k3 SP2.There also we have clients having operating system Windows server 2012 R2.All backups on this server also gets succeeded except some with similar error as stated above.

I want to know why this backup is failing and also let us know the compatible clients for Windows server 2003 SP2 having veritas 6.5.6.

 

Thanks

 

  • NetBackup v6.x Compatibility Guide:

    https://support.symantec.com/en_US/article.TECH70729.html

    NetBackup v6.5 and v6.5.x Documentation:

    https://support.symantec.com/en_US/article.tech52878.html

6 Replies

  • ...moved to the correct forum. Not sure why you logged this under Online Backup.

  • Windows Server 2008 R2 is supported as a client as of 6.5.5, and Windows Server 2008 is supported as a client as of 6.5.2 according to the 6.x compatibility matrix. I did find this technote that has the same error you are seeing: https://support.symantec.com/en_US/article.TECH143884.html

  • We keep on telling you that support for NBU 6.x ended 3 years ago but you keep on ignoring this piece of information.

    Why are you willing to install new operating systems in your environment but refuse to upgrade your backup software to support these new OS'es?

    See these links for Compatibility lists:

    MASTER Compatibility list: http://www.symantec.com/docs/TECH59978

    Version Compatibility TN: http://www.symantec.com/docs/TECH29677 

    W2012 is supported as from NBU 7.5.0.6. 

     

  • Also, NetBackup v7.5 changed to cease using it's own API for reading disks, and switched to using MS API:

    https://support.symantec.com/en_US/article.TECH157209.html

    ...which is probably more suited to the later editions of Windows OS.

    To me, it would seem that you are always going to have to accept these occasional problems when attempting to run very old clients on new editions of OS.

    Googling for Win32 error code 13 returns a whole host of links, including this one:

    https://support.symantec.com/en_US/article.TECH143884.html

  • Thanks Marianne for the reply but i havent got anylink ffor 6.5.6.It gives link for NBU 7 onwards.

     

  • NetBackup v6.x Compatibility Guide:

    https://support.symantec.com/en_US/article.TECH70729.html

    NetBackup v6.5 and v6.5.x Documentation:

    https://support.symantec.com/en_US/article.tech52878.html