14 years ago
NS SP5 and MR2 Releases Today 9/29/2010 - KA BOOM!
Today, in my Symantec practice I had two of my engineers working with customers to install and/or update Altiris CMS 7.0 SP4 to SP5 along with a number of updated MR 2 solutions.
And in each case the service pack / maintenance release update went horribly wrong. Each Altiris CMS installation was damaged requiring level 3 support from Symantec.
My engineers got through to support and they let us know that somone copied the wrong files to the solutionsam FTP site!
I believe Symantec owes us an apology for wasting our customers time and resources and for making my consulting firm look bad in front of the customer.
Please, anyone feel free to share your thoughts....