OpsCenter Restore files not shown

Hello Kevin,

Did you manage to resolve this issue?

I am seeing the exactly same behavior on OpsCenter 7.6.0.2. Seems like it is happening only when I want to browse bigger drives. I too am able to use search no problem.

Any help would be greatly appreciated.

Petr

Hi Petr,

I currently have a call opened with Symantec, they were going to try this out in one of their labs then get back to me, still waiting a response from them, once I get something I will let you know

Kev

Many thanks Kevin. Much appreciated.

Hi Kevin,

Do you think it's worth logging my own call? Have you heard from Symantec by now?

Thanks.

Petr

Hi Petr,

I have just this morning ran a log collection fro Symantec from the Master and the OC, they had issues trying to recreate the problem, looks like I am working with the USA team so there is a time lag, the files collected are almost 200Mb in size so now have to wait for an ftp site from them where I can upload the files.

I did mention that I had placed the issue on Connect and the engineer did say he had noticed that I was not the only one with the problem, might be worth placing a call, in the mean time if i get anything from them I will let you know.

Kev

Hi Kevin,

Is it okay to give me your support call number. i can then ask STS to link our two calls that there is no duplicate effort.

Thanks.

Petr

Hi Petr,

My support call is 06729184 please feel free to get them linked, I have just uploaded all the logs to the Symantec support site, will wait until I get some feedback and let you know their findings

Kev

Hi Kevin,

My case number is 06854406

Thanks.

Petr

Hi guys,

Is this issue resolved or are you still busy investigating it? We're facing the same problem.

Thanks

I am still waiting for Symantec to get back to me after sending all the support logs

Kev