Forum Discussion

JimmyB2's avatar
JimmyB2
Level 4
4 years ago

VSR Management Solution Unable To Create Policy - 404 Not Found Error

Hi all,

I have installed on my VM  (Windows Server 2016) VSR Management Solution 21 and now I would like to create some backup policies to centrally manage backup.

However, I am not able to create any backup policy - when I click on "create" string I got this error message - 404 Not Found We are sorry but we could not find what you were looking for - see attached picture 1.

I have no idea what is wrong and how to troubleshoot this issue. It is completely weird as I am able to add new client computers to MS and I can deploy VSR plug in to client computers.

Do you have any suggestion what to check? Could it be an issue with the database server? Should I apply NFR license for example? Are there any associated logs?

Thanks for any help.

Backup Policy
Management Solution
System Recovery
Windows 10
Windows Server 2016
  • JimmyB2's avatar
    JimmyB2
    4 years ago

    My issue has been solved. The key point was to set proper/higher permissions for the user, that accesses the app.

    Troubleshooting:

    I was digging through as many logs as possible, however I was not able to find anything useful for me regarding error output Unable To Create Policy - 404 Not Found Error. I went through

    - C:\ProgramData\Symantec\Symantec Agent

    - C:\inetpub\logs (it is log of Microsoft IIS web server, I have enabled viewing of detailed messages)

    Finally, It occurred to me to change Security settings. In the upper task bar under Settings -> Security -> Security Role Manager I have adjusted (raised) permissions for my user and Bingo! Creation of policies and destionation storage works.

    Browsing of destination storages is still not possible, however it is possible to copy full path of the destination storage to the destination field.

    See you next time!

  • Markus_Koestler's avatar
    Markus_Koestler
    Moderator
    4 years ago

    I think on the VSR MS there is a programm called altiris log viewer. There you could find some hints what'S going on.

  • akihiro1's avatar
    akihiro1
    Moderator
    4 years ago

    I do not know if the issue is resolved but please try below.

    0. Close Internet Explorer.

    1. Please install AltirisNSCABInstaller_x86.msi that is extracted from "ActiveX control.zip" in the below URL.

    https://www.veritas.com/content/support/en_US/article.100047014

    2. You will find some XXXXXXXX folders in the below folder. Move them to your desktop or temp folder.

    C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache\IE\XXXXXXXX

    Where, XXXXXXXX is random characteres like HNE2F99W.

    3. Open Management solution console, and press "Create".

    Descriptions:
    When pressing "Create", NewBackupPolicyPopupPage[1].htm is generated in "C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache\IE\XXXXXXXX\". This htm file forms "Backup Policies" screen.
    If 404 error appears, I guess that NewBackupPolicyPopupPage[1].htm is not correctly generated in the above folder. 
    So I suggest to move XXXXXXXX folders to the other folder.

    • JimmyB2's avatar
      JimmyB2
      Level 4
      4 years ago

      Hi akihiro1

      your workaround looks good, however it is not possible to download "ActiveX control.zip" because of error:

      An error occurred while processing your request.

      Reference #50.449a1702.1612253074.251dd50b

      Are you able to download this package?