Yes, even though I can navigate to the servers shares via the start menu "\\server\sharename", if I add that path to User-defined selections the interface locks up in the same way.
Here are the verbose level logs. I hope I did this correctly.
Media Server:
***************************************************************************
***** SGMon log for \\\\Server1 *****
***** Local Offset =05:00 *****
***************************************************************************
BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\shared] - FS_ResolveDevName: [\\Server2.DOMAIN.COM]
BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\mb2] - MB2-Resolve returned 1
BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\notes2] - Notes Agent:CLNFileSystem::ResolveDeviceName
BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\adc] - ADC_ResolveDeviceName: pid = 6240, checking \\Server2.DOMAIN.COM
BEREMOTE: [11/14/14 09:16:59] [7904] [beutil] - ApplyRegExp(): Invalid input (\\Server2.DOMAIN.COM). Parsing Failed.
BEREMOTE: [11/14/14 09:16:59] [7904] [beutil] - GoodEvName(): Invalid EV device (\\Server2.DOMAIN.COM).
BEREMOTE: [11/14/14 09:16:59] [7904] [beutil] - ApplyRegExp(): Invalid input (\\Server2.DOMAIN.COM). Parsing Failed.
BEREMOTE: [11/14/14 09:16:59] [7904] [beutil] - GoodEvName(): Invalid EV device (\\Server2.DOMAIN.COM).
BEREMOTE: [11/14/14 09:16:59] [7904] [beutil] - Input Error (e000fe23) for Type: (43)
BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\ev] - EVM_ResolveDeviceName: Function Enter
BEREMOTE: [11/14/14 09:16:59] [7904] [beutil] - ApplyRegExp(): Invalid input (\\Server2.DOMAIN.COM). Parsing Failed.
BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\ev] - EVM_ResolveDeviceName: Invalid device name (\\Server2.DOMAIN.COM). Parsing Failed.
BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\ev] - EVM_ResolveDeviceName: Function Exit
BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\ntfs] - Not valid device name : \\Server2.DOMAIN.COM
BEREMOTE: [11/14/14 09:16:59] [7904] [dsss\rpc] - RPCDsSession::GetLoginCredentials: Connecting to BEM API as user: DOMAIN\administrator
BESERVER: [11/14/14 09:16:59] [4024] -1 Client requested key (1415974787).
BESERVER: [11/14/14 09:16:59] [4024] 01 Server Configuration: Client added: 9
BESERVER: [11/14/14 09:16:59] [4024] -1 Client 'Server1' connected('','DOMAIN\administrator'): 0x4e00d30
BESERVER: [11/14/14 09:16:59] [4024] 01 Server Configuration: Client removed: 8
BESERVER: [11/14/14 09:16:59] [4024] -1 Client 'Server1' Disconnected:0x4e00d30
BEREMOTE: [11/14/14 09:16:59] [7904] [ndmp\ndmpcomm] - Could not resolve the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000
BEREMOTE: [11/14/14 09:16:59] [7904] [ndmp\ndmpcomm] - ndmpConnectEx: Querying the neighbour advertisement cache to discover information on 'Server2.DOMAIN.COM' ...
BENETNS: [11/14/14 09:16:59] [7212] NRDS API - client connected.
BENETNS: [11/14/14 09:16:59] [7212] Connecting to BE Database.
BESERVER: [11/14/14 09:16:59] [2940] -1 Client requested key (1415974787).
BESERVER: [11/14/14 09:16:59] [2940] 01 Server Configuration: Client added: 9
BESERVER: [11/14/14 09:16:59] [2940] -1 Client 'Server1' connected('','DOMAIN\BackupAdmin'): 0xd87db40
BENETNS: [11/14/14 09:16:59] [7212] Successfully connected to BE Database.
BENETNS: [11/14/14 09:16:59] [7212] Reading agent database record for Server2.DOMAIN.COM.
BENETNS: [11/14/14 09:16:59] [7212] Found agent record 2 for Server2.DOMAIN.COM.
BESERVER: [11/14/14 09:16:59] [2940] 01 Server Configuration: Client removed: 8
BESERVER: [11/14/14 09:16:59] [2940] -1 Client 'Server1' Disconnected:0xd87db40
BENETNS: [11/14/14 09:16:59] [7212] Disconnected from BE Database.
BENETNS: [11/14/14 09:16:59] [7212] NRDS API - client disconnected.
BEREMOTE: [11/14/14 09:16:59] [7904] [ndmp\ndmpcomm] - ndmpConnectEx : Control Connection information: A connection was established between end-points 172.30.1.52:63213 and 172.30.1.51:10000.
MMC: [11/14/14 09:17:12] [0000] Buffer insufficient for RenderEvent for LiteRecord, Retrying with the correct buffer-122-The data area passed to a system call is too small
MMC: [11/14/14 09:17:12] [0000] Buffer insufficient for RenderEvent for LiteRecord, Retrying with the correct buffer-122-The data area passed to a system call is too small
MMC: [11/14/14 09:17:12] [0000] Buffer insufficient for RenderEvent for LiteRecord, Retrying with the correct buffer-122-The data area passed to a system call is too small
MMC: [11/14/14 09:17:12] [0000] Buffer insufficient for RenderEvent for LiteRecord, Retrying with the correct buffer-122-The data area passed to a system call is too small
MMC: [11/14/14 09:17:12] [0000] Trace Start:0End Index:26
And here is the verbose log from Server2
*************************************************************************
***** SGMon log for \\\\Server2 *****
***** Local Offset =05:00 *****
*************************************************************************
BEREMOTE: [11/14/14 09:17:26] [3472] [ndmp\ndmpsrvr] - Freeing unsued COM libraries
As for any other relavant events, I did find one. Not sure how useful it is. It always comes right before the 1002 event on the media server and is just an Information level message (not a red alert).
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: BkupExec.exe
P2: 13.0.5204.1270
P3: 52c732c7
P4: 7710
P5: 256
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\administrator.CIIERIE\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_BkupExec.exe_f67fcbdfb7abeb3ced9b46f9dbc3e0c1cc13c211_413f1d22
Analysis symbol:
Rechecking for solution: 0
Report Id: 06d98ecb-6c03-11e4-be7f-f01fafe1ccad
Report Status: 0