BackupExec 10d Applicaiton Error beserver.exe module ntdll.dll problem
I am driving myself nuts with this. Windows 2003, Backup Exec 10d, Tape library connected via Fiber channel. QLogic HBA's (there are 2 in this server). EMC powerpath for load balancing. BackupExec server stops with the following event in the event log:
Event Type:Error
Event Source:Application Error
Event Category:(100)
Event ID:1000
Date:8/8/2006
Time:12:47:41 AM
User:N/A
Computer:SERVER
Description:
Faulting application beserver.exe, version 10.1.5629.0, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x0002fc3e.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 62 65 73 ure bes
0018: 65 72 76 65 72 2e 65 78 erver.ex
0020: 65 20 31 30 2e 31 2e 35 e 10.1.5
0028: 36 32 39 2e 30 20 69 6e 629.0 in
0030: 20 6e 74 64 6c 6c 2e 64 ntdll.d
0038: 6c 6c 20 35 2e 32 2e 33 ll 5.2.3
0040: 37 39 30 2e 31 38 33 30 790.1830
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 32 66 et 0002f
0058: 63 33 65 c3e
(This error message is from a fresh install of BackupExec. No SP1, no hotfixes)
This happens all the time. I have tried everything I can find without luck. I have tried rebuilding the databases, re-installing the product, using veritas drivers for the tapelibrary, using OEM drivers for the TL, removing the old catalogs, updating the HBA's, windows updates, veritas updates, SP1 all hotfixes. Everything. Everthing that has been posted to the forum or to Google I have tried. To make matters worse, I have another media server that is connected to the same TL in a different partition, though the same fabric, using the same type of HBA's without an issue.
I have searched high and low for an answer and have come up with nothing. I was an existing 9.1 customer and am currently evaluating the 10d product because it was supposed to support our TL in a SAN FC fabric environment. I need help getting this working before the eval period is up otherwise I am going to be forced to look at other products to see if they work. I would rather stay with what I know. Is there anyone that has any new suggestions that I can try?!?!
Event Type:Error
Event Source:Application Error
Event Category:(100)
Event ID:1000
Date:8/8/2006
Time:12:47:41 AM
User:N/A
Computer:SERVER
Description:
Faulting application beserver.exe, version 10.1.5629.0, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x0002fc3e.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 62 65 73 ure bes
0018: 65 72 76 65 72 2e 65 78 erver.ex
0020: 65 20 31 30 2e 31 2e 35 e 10.1.5
0028: 36 32 39 2e 30 20 69 6e 629.0 in
0030: 20 6e 74 64 6c 6c 2e 64 ntdll.d
0038: 6c 6c 20 35 2e 32 2e 33 ll 5.2.3
0040: 37 39 30 2e 31 38 33 30 790.1830
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 32 66 et 0002f
0058: 63 33 65 c3e
(This error message is from a fresh install of BackupExec. No SP1, no hotfixes)
This happens all the time. I have tried everything I can find without luck. I have tried rebuilding the databases, re-installing the product, using veritas drivers for the tapelibrary, using OEM drivers for the TL, removing the old catalogs, updating the HBA's, windows updates, veritas updates, SP1 all hotfixes. Everything. Everthing that has been posted to the forum or to Google I have tried. To make matters worse, I have another media server that is connected to the same TL in a different partition, though the same fabric, using the same type of HBA's without an issue.
I have searched high and low for an answer and have come up with nothing. I was an existing 9.1 customer and am currently evaluating the 10d product because it was supposed to support our TL in a SAN FC fabric environment. I need help getting this working before the eval period is up otherwise I am going to be forced to look at other products to see if they work. I would rather stay with what I know. Is there anyone that has any new suggestions that I can try?!?!
