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Rick_Barwig's avatar
Rick_Barwig
Level 3
17 years ago

License will not display and need to reinstall

I have an SBS2K3 server with BE 11d installed, the backups are running fine, however I need to rebuild this server due to upgrades being installed.  The issue is this, the previous admin has lost the key code card that came with the software, I open BE and click on Tools, License Keys and Installation, but this window will not open.  Can anyone either tell me how to get this window to open, or where to look in the registry to extract the keys that are installed, I need to rebuild this server this weekend and do not want to go without backups after the rebuild..  also for more information I have the following Hot Fixes installed 1,3,4,5,,6,7,8,9,11,12,14.
 
 
11.x and Earlier
Backup and Recovery
Backup Exec
Basics

4 Replies

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  • Ken_Putnam's avatar
    Ken_Putnam
    Level 6
    17 years ago
    In the  ..\Data directory  look for BESERNUM.XML
     
     
    This should contain all installed serials
  • Rick_Barwig's avatar
    Rick_Barwig
    Level 3
    17 years ago
    Ken,
     
    Thanks, actually the file is in the Windows directory, but no biggie.  Would you happen to know why I cannot get the window to open in BE?
  • Ken_Putnam's avatar
    Ken_Putnam
    Level 6
    17 years ago
    Don't have a clue
     
    You could try a BEUTIL Repair database or a Repair Install (remember to re-apply service if you do this )