Vm restore failed with status 2820

Question

Hi dear all,I am on vm restore, restore failed with status 2820Thanks.................09/05/2016 19:00:13 - Info bpVMutil (pid=3172) INF - vmwareLogger: GetObjDetails: SYM_VMC_ERROR: FAILED_TO_GET_MOR_BY_NAME.........09/05/2016 19:02:37 - Info bptm (pid=3828) start09/05/2016 19:02:37 - started process bptm (pid=3828)09/05/2016 19:02:37 - Info bptm (pid=3828) reading backup image09/05/2016 19:02:37 - Info bptm (pid=3828) using 30 data buffers09/05/2016 19:02:37 - Info bptm (pid=3828) spawning a child process09/05/2016 19:02:37 - Info bptm (pid=3828) child pid: 406409/05/2016 19:02:37 - Info bptm (pid=4064) start09/05/2016 19:02:37 - started process bptm (pid=4064)09/05/2016 19:02:38 - mounted L6007809/05/2016 19:02:38 - Info bptm (pid=3828) L6007809/05/2016 19:02:38 - Info bptm (pid=3828) INF - Waiting for positioning of media id L60078 on server media-nbkp-srv2 for reading.09/05/2016 19:02:38 - positioning L60078 to file 309/05/2016 19:02:38 - positioned L60078; position time: 0:00:0009/05/2016 19:02:42 - begin reading09/05/2016 19:02:47 - Info tar32 (pid=3884) INF - Transport Type = san09/05/2016 19:02:47 - Error bptm (pid=4064) cannot write data to socket, 1005309/05/2016 19:02:47 - Info bptm (pid=3828) EXITING with status 24 &lt;----------09/05/2016 19:02:49 - Info tar32 (pid=3884) done. status: 24: socket write failed09/05/2016 19:02:49 - Error bpbrm (pid=3432) client restore EXIT STATUS 24: socket write failedNetBackup VMware policy restore error (2820)&nbsp;

marianne · Accepted Answer

Try nbd restore. Backup host needs read-only access to datastore for backup, but read-write access for restore.

shahriar_sadm · Answer

I checked datastore status on VM backup host disk management.

All disks are offline and administrator user has not access for any action on them. Is it correct? Please check the attachment.

Thanks

marianne · Answer

I thought as much. This is why I said:"Try nbd restore".

shahriar_sadm · Answer

Hi, nbd mode also failedPlease see belowThanks&nbsp;09/05/2016 23:57:24 - Info bpbrm (pid=3804) starting bptm09/05/2016 23:57:31 - Info tar32 (pid=2216) Restore started09/05/2016 23:57:31 - connected; connect time: 0:00:0009/05/2016 23:57:31 - Info bptm (pid=2744) start09/05/2016 23:57:31 - started process bptm (pid=2744)09/05/2016 23:57:31 - Info bptm (pid=2744) reading backup image09/05/2016 23:57:31 - Info bptm (pid=2744) using 30 data buffers09/05/2016 23:57:31 - Info bptm (pid=2744) spawning a child process09/05/2016 23:57:31 - Info bptm (pid=2744) child pid: 268009/05/2016 23:57:31 - Info bptm (pid=2680) start09/05/2016 23:57:32 - started process bptm (pid=2680)09/05/2016 23:57:33 - mounted L6007809/05/2016 23:57:33 - Info bptm (pid=2744) L6007809/05/2016 23:57:34 - Info bptm (pid=2744) INF - Waiting for positioning of media id L60078 on server media-nbkp-srv2 for reading.09/05/2016 23:57:34 - positioning L60078 to file 309/05/2016 23:57:34 - positioned L60078; position time: 0:00:0009/05/2016 23:57:34 - begin reading09/05/2016 23:57:37 - Error bpbrm (pid=3804) from client media-nbkp-srv2: ERR - Error opening the snapshot disks using given transport mode: nbd Status 2309/05/2016 23:57:37 - Error bptm (pid=2680) cannot write data to socket, 1005309/05/2016 23:57:37 - Info bptm (pid=2744) EXITING with status 24 &lt;----------09/05/2016 23:57:37 - Info tar32 (pid=2216) done. status: 24: socket write failed09/05/2016 23:57:37 - Error bpbrm (pid=3804) client restore EXIT STATUS 24: socket write failedNetBackup VMware policy restore error (2820)

marianne · Answer

Have a look at this TN: http://www.veritas.com/docs/000018826Please also take note of the logs that were used to troubleshoot and ensure all of them are in place before next attempt.

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Vm restore failed with status 2820

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