Backup and Recovery Tools
Welcome to the Backup and Recovery Tools Forum Our goal is to deliver a valuable suite of tools that are easy to use, and gives partners and customers the ability to assess and report on existing environments to ensure the backup and recovery solution deployed will deliver on expectations and delight customers. Today we offer The Backup Exec Partner Toolkit that includes three components designed to help partners and end users perform environmental assessments either before or after installing a Backup Exec solution. These are as follows: Performance Analyzer Deduplication Assessment Tool Front-end Capacity Analyzer These three tools represent key opportunities to Symantec partners and end users, who utilize Backup Exec or planning to invest into a Symantec Backup and Recovery solution. Partners and end users are now able to perform pre-installation assessments of IT environments to determine the readiness of the environment for Backup Exec and realize the benefits of the Symantec solution. We would like to hear from you and invite you to ask questions and provide feedback or enhancement ideas related to the tools. This forum is monitored by the Symantec Backup and Recovery Product Management team and you are welcome to contact us anytime atDL-SYMC-BRTools@Symantec.com.
0xe000fedd, 0xe000037b, 0xe00084af or 0xe000846b errors
When attempting to backup Exchange 2007 resources configured with either Local Continuous Replication (LCR) or Cluster Continuous Replication (CCR), the backup job will intermittently fail with 0xe000fedd, 0xe000037b, 0xe00084af or 0xe000846b errors Problem When attempting to backup Exchange 2007 resources configured with either Local Continuous Replication (LCR) or Cluster Continuous Replication (CCR), the backup job will intermittently fail with 0xe000fedd, 0xe000037b, 0xe00084af or 0xe000846b errors. Error 1. 0xe000fedd - A failure occurred accessing the object list. 2. 0xe000037b - Using the job settings, Backup Exec attempted to back up the passive copy of the Exchange database. However, the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to run the job again. 3. 0xe00084af - The directory or file was not found, or could not be accessed. 4. 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent. Cause 1) The 0xe00084af message will only be seen if the Microsoft Exchange properties in the job configuration is set to "Backup from the passive copy Only (job fails if not available)". 2) The 0xe000846b message was seen in an environment where a hardware VSS provider was present. Microsoft has acknowledged the issue. For more information about the issue please contact Microsoft Technical Support. http://support.microsoft.com/kb/982118 Solution There are two workaround to resolve this issue. Workaround 1: Configure an Error Handling Rule in the Backup Exec Console that retries any job that fails with error E000FEDD, E000037B, E00084AF or 0xE000846B. It is suggested that at least 3 retry attempts are made, although the amount is optional. Make sure the rule is set to "Reschedule the job for its next scheduled service". The error codes E000FEDD, E000037B and 0xE000846B can be found under the Error category called "Resource". The error code E00084AF is located in the category called "Job". Notes: This method allows the backup to complete from the Passive Copy of the Exchange database, but relies on the VSS failure being intermittent so should be tested/monitored carefully. For more information on the use of Error Handling Rules please review the content of the Backup Exec for Windows Administrator's Guide. Depending on the job and media set configuration this workaround could consume extra storage media. Error E00084AF can be caused by other job configurations so this may cause retry attempts against other jobs. Workaround 2: This workaround should be used if setting an error handling rule does not solve the issue. Configure the Microsoft Exchange settings within the properties of the backup job so that the setting for "If Exchange 2007 backup source is LCR or CCR:" is specified as "Backup from the active copy only (job fails if not available)". Also make sure there is enough free disk space on the Exchange server for the snapshot to complete, as it will otherwise fail with the error "Using the job settings, Backup Exec attempted to back up the passive copy of the Exchange database. However, the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to run the job again." Thx Semih SOYKAL