COM Surrogate Error
We are testing out System Recovery 8 and we have a few users getting this error: COM Surrogate has encountered a problem and needs to close. This error only happens with two people so far and happens right after the scheduled backup starts to run. Has anyone seen this or resolved this error? Thanks!
Granular Restore 8.5 not able to open Exchange Mail
I just updated all my servers with BESR 8.5... it's working fine except for one thing... Granular restore 8.5 is not able to open "Exchange Mail"... I always get the following error : ************************** (i) Make sure that the volume which contains 'N:\First Storage Group\Mailbox Database.edb' was selected for backup (ii) Try selecting a different Storage Group ************************** I get the same problem with all my databases... if I open the same backup with Granular Restore 8.0 (previous version), it's working fine. what can be the problem? should I contact Symantec to get this resolved?
Volume Shadow Copy Service warning: ASR writer Error 0x80042404.
I am running Win2008 Server and just purchased BESR 8.5 (8.5.0.28843) for my standalone workstation (intel S5000PSL) with SAS RAID. I am trying to backup to an internal SATA drive. Whenever I start the backup, it hangs at 5% without error (for more than a day). 1) The Administrator Event Log lists this error: Volume Shadow Copy Service warning: ASR writer Error 0x80042404. hr = 0x00000000. 2) vssadmin list providers (after rebooting): Provider name: 'Symantec Software VSS Provider' Provider type: Software Provider Id: {262b716e-bb23-41b5-aaef-e2c15e767167} Version: 1.0 Provider name: 'Microsoft Software Shadow Copy provider 1.0' Provider type: System Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5} Version: 1.0.0.7 3) Disk Management shows Drive C: Healthy (system, boot, page file, active, crash dump, primary partition) 4) I can do a shadow copy on drive C: automatically or manually. 5) Your backup program hangs, and a reboot is required to do any VSS things. Help would be appreciated. Logs are follow: Log Name: Application Source: VSS Date: 10/14/2008 12:38:36 PM Event ID: 12290 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: APICELLA Description: Volume Shadow Copy Service warning: ASR writer Error 0x80042404. hr = 0x00000000. Operation: PrepareForBackup event PrepareForBackup event Context: Execution Context: ASR Writer Execution Context: Writer Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4} Writer Name: ASR Writer Writer Instance ID: {623aa7f4-699d-4094-b7ff-6d2cc84d2879} Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="VSS" /> <EventID Qualifiers="0">12290</EventID> <Level>3</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2008-10-14T16:38:36.000Z" /> <EventRecordID>6109</EventRecordID> <Channel>Application</Channel> <Computer>APICELLA</Computer> <Security /> </System> <EventData> <Data>ASR writer Error 0x80042404</Data> <Data>0x00000000</Data> <Data> Operation: PrepareForBackup event PrepareForBackup event Context: Execution Context: ASR Writer Execution Context: Writer Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4} Writer Name: ASR Writer Writer Instance ID: {623aa7f4-699d-4094-b7ff-6d2cc84d2879}</Data> <Binary>2D20436F64653A20575254415352574330303030303232302D2043616C6C3A20575254415352574330303030303331372D205049443A202030303030343736382D205449443A202030303030323436382D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E5420415554484F524954595C53595354454D20202020202D205369643A2020532D312D352D31382D204572726F723A41535220777269746572204572726F7220307838303034323430342020202020</Binary> </EventData> </Event> -------------------------- Microsoft Windows [Version 6.0.6001] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Administrator>vssadmin list providers vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool (C) Copyright 2001-2005 Microsoft Corp. Provider name: 'Symantec Software VSS Provider' Provider type: Software Provider Id: {262b716e-bb23-41b5-aaef-e2c15e767167} Version: 1.0 Provider name: 'Microsoft Software Shadow Copy provider 1.0' Provider type: System Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5} Version: 1.0.0.7
Creating Recovery Point gets stuck at 1%
Hi, I am using BESR 8, and every day it gets stuck at 1% when it is creating Recovery Point. It stays for hours after that, and there is continuous network activity (network lights are continuosly on) until I cancel it from Progress and Performance tab. Is there any solution to this? Thanks, AatifError E7C30010 Cannot write 2,048 sectors starting at LBA 2,048. Error 00000002:
Error E7C30010 Cannot write 2,048 sectors starting at LBA 2,048. Error 00000002: The System cannot find the file specified Trying to use BESR 8.02 to restore existing server to new hardware. Did backup of old clone server, trying RestoreAnywhere to new HP ML350 with RAID drives (SAS). I tried changing different options, I delete drive and wipe partion and retry. Any one come across this error and resolve? Limited stuff found through KB and google. Thanks. Steve